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FAQ

Heat Not Burn Technology

What kind of product is IQOS?

IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to continue using tobacco without many of the inconveniences, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a nicotine containing vapour. IQOS is not for minors.Please refer to Important Information section for details: https://lt.iqos.com/en/products/important

Will IQOS help me quit smoking?

No. IQOS is not a smoking cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.

Does IQOS produce smoke?

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.

What is the difference between cigarettes and IQOS?

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*.

Switching completely to IQOS is less harmful than continuing to smoke. Important information: IQOS is not risk free. It delivers nicotine which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.

Can I use cigarettes with IQOS device?

No you should not. IQOS device has been designed to work exclusively with heated tobacco products, and vice versa. It is only by using both together that you can achieve full effect of the heated tobacco system that have been proven by PMI science. All our studies are based on the use of IQOS with heated tobacco products.

Is using IQOS safe/risk free?

No. IQOS is not risk free. Although IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*, there are still some harmful chemicals. Moreover, tobacco sticks contain nicotine, which is addictive. This being said, IQOS is a better choice than smoking because, based on the scientific evidence we have to date, switching completely to IQOS is less harmful than continuing to smoke. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.

If I have any further questions, who should I contact?

For any assistance, please, contact our Customer Care:
• Ask for assistance at the nearest IQOS Store
• By phone: 8 800 200 90 (I–V 9:00-21:00, VI-VII 10:00-18:00)
• By email: info@iqos.lt
• Facebook: IQOS Lietuva

Can I use IQOS indoors?

In the event IQOS is not expressly regulated, consumers should respect the rules and exercise common sense with respect to where and around whom they use the product.
A decision concerning the use in indoor public places will need to be made by the personnel.

On a plane: consumers should ask permission from airline staff. Most airlines currently do not allow smoking or usage of alternative tobacco products on their aircrafts.

Use of IQOS in holiday destinations

The inbound allowance for tobacco sticks are similar to cigarettes and may vary from one country to another.

Before leaving for vacation, please double check the allowances set by respective government agency in the country of your travel.

Customs authorities in the country of your destination may challenge the excess of the inbound allowance and could take the product, or even apply fines.

Travelers should check before traveling if entering with tobacco products in their country of destination is allowed.

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Lithuania.
Are you a smoker over 18 years old?

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com