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IQOS diagnostic tool

Find a solution for your malfunctioning device.

Select your IQOS model and fix the issue in a few easy steps.

IQOS ILUMA PRIME

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IQOS ILUMA

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IQOS ILUMA ONE

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IQOS 3 DUO

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IQOS 3 MULTI

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IQOS 2.4 Plus

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Find answers in our FAQ