An update to HEETS packs
A new marking has appeared on HEETS packaging indicating the presence of single use plastics. Learn more about where is plastic in HEETS and why is it...
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Where to purchase IQOS: stores and their business hours (updated 05.24)
Find all IQOS shops and their addresses in one place. Get to know, where else you can purchase IQOS.
Important information for IQOS clients during the period of quarantine
Learn where to buy IQOS, how to replace a malfunctioning system and who to contact in case of trouble.
Where, how and for how much to get a new IQOS?
We want to answer all of your questions regarding IQOS marketplaces, conditions and prices.
How to buy IQOS for a lower price in Circle K, Viada, Baltic Petroleum, and...
Find out how to buy IQOS in “Circle K”, “Viada”, “Baltic Petroleum” and “Narvesen” for a lower price.
How to use all free IQOS services?
IQOS world – not just smoke-free experiences, but free services as well, which make everyday more simple. Get to...
Exchange program: swap your current system to IQOS 3 DUO!
Learn how to get 20 EUR discount for IQOS 3 DUO and a free delivery.
IQOS diagnostic online: solve IQOS issue yourself easily!
Solve your problem easily using IQOS diagnostic tool. Solve your issue online now!
When and how a malfunctioning IQOS device can be replaced?
Replace broken IQOS 2.4 and IQOS 2.4 Plus at any “Circle K” gas station. Firstly, contact the IQOS Customer Support...
Not sure if IQOS suits you? You can try it for up to 14 days
Not sure if IQOS suits you? Try it free for up to 14 days. Fill out the form now!
When and how IQOS products of good quality can be returned?
Do you want to return device or other IQOS item? We will explain how this can be done.
Where can I purchase IQOS 2.4 Plus for the regular price of 49 EUR?
The network of IQOS selling points is expanding! Find out where you can always purchase IQOS 2.4 Plus for a regular...
Where to buy IQOS cleaning tools?
IQOS partner network expands! Learn where IQOS related products could be found.
How to enroll IQOS CARE PLUS and use the Accidental Damage Coverage?
Do not worry if you accidentally damage your IQOS. Enroll IQOS CARE PLUS program and use the free IQOS insurance.
IQOS care and cleaning. Why is it important?
IQOS tobacco heating system will ensure smooth experiences only if properly cared after and cleaned.
How to activate IQOS account and register your IQOS?
Why is it worth to register on IQOS website? How to do it? Have a look at the guidelines!
Free IQOS support services: how to use them?
All support services are available if your IQOS is registered.
IQOS International Assistance
Our support service while traveling to selected countries where IQOS is available.