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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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5 August, 2024

30 day money back guarantee terms


  • The IQOS ILUMA device is subject to a 30-day money-back guarantee effective from the date of purchase of the device.
  • The device can be returned at IQOS stores or by ordering a courier service by calling our Customer Service Center on +370 800 200 90.
  • The amount paid at the time of purchase will be immediately returned in cash at IQOS strores or transferred to a bank account within 14 working days. If a payment card was used when purchasing the device in the IQOS store, the money can be returned to the same account within 5 working days.
  • IQOS device being returned must be functioning and free of any physical damage.
  • All IQOS components must be returned with the device (charging cable, AC adapter, original packaging). We reserve the right to refuse a refund if all components are not returned.
  • The money-back guarantee is valid if the device being returned has not been replaced due to accidental damage.
  • The money-back guarantee is valid if the device was purchased and registered on your IQOS profile in Lithuania.
  • The money-back guarantee can be used only once (if you return the device and buy another one, it will no longer be covered by the 30-day money-back guarantee).

  • If you use the money-back guarantee with the Exchange Program and exchange your existing device for a new one, the old device will not be returned, but the amount paid with the Exchange Program will be refunded
  • 30 day money back guarantee program applies to the IQOS ILUMA devices purchased after 5th of August in 2024.