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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

15 May, 2023

30 day money back guarantee terms

  • If the buyer remains unsatisfied with the IQOS ILUMA purchased before May 31, a 30-day money-back guarantee can be applied to the device, which takes effect from the date of purchase of the device.
  • The device can be returned at IQOS stores or by ordering a courier service by calling our Customer Service Center on 8 800 20090.
  • The amount paid at the time of purchase will be immediately returned in cash at IQOS strores or transferred to a bank account within 14 working days. If a payment card was used when purchasing the device in the IQOS store, the money can be returned to the same account within 5 working days.
  • IQOS device being returned must be functioning and free of any physical damage.
  • All IQOS components must be returned with the device (charging cable, AC adapter, original packaging). We reserve the right to refuse a refund if all components are not returned.
  • The money-back guarantee is valid if the device being returned has not been replaced due to accidental damage.
  • The money-back guarantee is valid if the device was purchased after registration in IQOS database.
  • The money-back guarantee can be used only once (if you return the device and buy another one, it will no longer be covered by the 30-day money-back guarantee).

  • If you use the money-back guarantee with the Exchange Program and exchange your existing device for a new one, the old device will not be returned, but the amount paid with the Exchange Program will be refunded