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5 August, 2024

30 day money back guarantee terms


  • The IQOS ILUMA device is subject to a 30-day money-back guarantee effective from the date of purchase of the device.
  • The device can be returned at IQOS stores or by ordering a courier service by calling our Customer Service Center on +370 800 200 90.
  • The amount paid at the time of purchase will be immediately returned in cash at IQOS strores or transferred to a bank account within 14 working days. If a payment card was used when purchasing the device in the IQOS store, the money can be returned to the same account within 5 working days.
  • IQOS device being returned must be functioning and free of any physical damage.
  • All IQOS components must be returned with the device (charging cable, AC adapter, original packaging). We reserve the right to refuse a refund if all components are not returned.
  • The money-back guarantee is valid if the device being returned has not been replaced due to accidental damage.
  • The money-back guarantee is valid if the device was purchased and registered on your IQOS profile in Lithuania.
  • The money-back guarantee can be used only once (if you return the device and buy another one, it will no longer be covered by the 30-day money-back guarantee).

  • If you use the money-back guarantee with the Exchange Program and exchange your existing device for a new one, the old device will not be returned, but the amount paid with the Exchange Program will be refunded
  • 30 day money back guarantee program applies to the IQOS ILUMA devices purchased after 5th of August in 2024.