15 May, 2023
30 day money back guarantee terms
- If the buyer remains unsatisfied with the IQOS ILUMA purchased before May 31, a 30-day money-back guarantee can be applied to the device, which takes effect from the date of purchase of the device.
- The device can be returned at IQOS stores or by ordering a courier service by calling our Customer Service Center on 8 800 20090.
- The amount paid at the time of purchase will be immediately returned in cash at IQOS strores or transferred to a bank account within 14 working days. If a payment card was used when purchasing the device in the IQOS store, the money can be returned to the same account within 5 working days.
- IQOS device being returned must be functioning and free of any physical damage.
- All IQOS components must be returned with the device (charging cable, AC adapter, original packaging). We reserve the right to refuse a refund if all components are not returned.
- The money-back guarantee is valid if the device being returned has not been replaced due to accidental damage.
- The money-back guarantee is valid if the device was purchased after registration in IQOS database.
- The money-back guarantee can be used only once (if you return the device and buy another one, it will no longer be covered by the 30-day money-back guarantee).
- If you use the money-back guarantee with the Exchange Program and exchange your existing device for a new one, the old device will not be returned, but the amount paid with the Exchange Program will be refunded