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Important! Familiarize yourself with the Exchange program

Last updated: 2023-12-01

  • When purchasing IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT with the Exchange program, you will get an Exchange program’s price for any device in exchange for the return of the old device and transfer of ownership rights of the current IQOS system to its producer Philip Morris Baltic.
  • You can take advantage of this program if: (i) you are an adult IQOS user; (ii) you have an account on iqos.com and your device is registered there; (iii) you have both parts of your device – a Pocket charger and a Holder (IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 DUO) or the whole all-in-one device, such as IQOS 3 MULTI, lil SOLID 2.0 or lil SOLID Ez. You will have to return both parts of the same IQOS model or the whole IQOS 3 MULTI, lil SOLID 2.0 or lil SOLID Ez device when a new one is delivered to you or when you collect it in the store or Circle K petrol station.
  • The offer of the Exchange program is valid when returning the following devices only: IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, lil SOLID 2.0 or lil SOLID Ez.
  • IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT cannot be returned to take the advantage of the Exchange program.
  • If you have only one part of a two-part IQOS device (a Pocket charger or a Holder), unfortunately, you cannot take the advantage of the Exchange program.
  • To take advantage of the Exchange program, you can return either a functioning or a broken device.
  • You don’t have to return charging accessories or the original IQOS box. We recommend removing all additionally purchased IQOS accessories (caps, doors, sleeves, etc.).
  • When ordering IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT device with the Exchange program, you will get a completely new device – with a box and all accessories necessary to use the system (AC adapter and USB-C cable).
  • One Exchange program offer is valid for one device – IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT – registered on a personal IQOS account.
  • IQOS Club points and other vouchers are not valid in the Exchange program.
  • You can take advantage of the Exchange program 2 times per year.
  • You can choose any color of the new IQOS ILUMA PRIME, IQOS ILUMA or IQOS ILUMA ONE, including all available systems of a limited edition.
  • Important! Please note that the returned old device will become the property of the company organizing the exchange and will be handed over for recycling or disposal. If you decide to return the new device in accordance with the law, you will get back the price you actually paid, but it will not be possible to retrieve the old device.
  • The possibility to enter the Exchange program depends on the stock of IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT.
  • If you participate in the Exchange program via digital channels, for example, iqos.com, and choose your IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE or IQOS ILUMA WE ONE delivered via courier, you must return the old device to the company Philip Morris Baltic via courier at the moment of receiving the new IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT device in the original box.
  • If you participate in the Exchange program in IQOS stores, you must return the old device to IQOS staff after receiving the new IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT or IQOS ILUMA ONE STARDRIFT device in the original box.If you participate in the Exchange program in any Circle K petrol station, you must return the old device to Circle K personnel.
  • The organizer of the Exchange program reserves the right to stop the Exchange program or change its terms and conditions at any moment without prior notice.