Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We Care

This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

Exchange program: upgrade your old device to IQOS ILUMA

Choose from 9 IQOS ILUMA devices

devices with stars sky

How it works

  • Stylized IQOS ILUMA pocket charger and holder icon

    Choose the IQOS ILUMA device

    You can pick from IQOS ILUMA, IQOS ILUMA STARDRIFT and IQOS ILUMA WE series devices.

  • Discount coupon icon

    Select the device you will return

    You need to return any bladed IQOS or lil SOLID device linked to your profile on iqos.com.

  • Free shipping icon

    Exchange in IQOS store, via courier or in Circle K petrol station

    You will be asked to return your old device when you are picking-up the new IQOS ILUMA device.

Available devices

Exchange program

IQOS ILUMA PRIME

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology.
€69.00
Exchange program

IQOS ILUMA

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology.
€29.00
Exchange program

IQOS ILUMA ONE

Also available to purchase with Exchange program.

One piece device with bladeless Smartcore Induction System ™ technology.
€19.00
Exchange program

IQOS ILUMA PRIME STARDRIFT

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology in STARDRIFT limited edition colour.
€69.00
Exchange program

IQOS ILUMA STARDRIFT

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology in STARDRIFT limited edition colour.
€29.00
Exchange program

IQOS ILUMA ONE STARDRIFT

Also available to purchase with Exchange program.

One piece device with bladeless Smartcore Induction System™ technology in STARDRIFT limited edition colour.
€19.00
Exchange program

IQOS ILUMA WE PRIME

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology in limited edition colour.
€69.00
Exchange program

IQOS ILUMA WE

Also available to purchase with Exchange program.

Two-part device with bladeless Smartcore Induction System™ technology in limited edition colour.
€29.00
Exchange program

IQOS ILUMA WE ONE

Also available to purchase with Exchange program.

One piece device with bladeless Smartcore Induction System ™ technology in limited edition colour.
€19.00

FAQ

IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE, IQOS ILUMA WE PRIME, IQOS ILUMA WE, IQOS ILUMA WE ONE, IQOS ILUMA PRIME STARDRIFT, IQOS ILUMA STARDRIFT ir IQOS ILUMA ONE STARDRIFT.

IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, lil SOLID 2.0 and lil SOLID Ez.

Both fully working and malfunctioning devices are eligible for the exchange.

Yes, you can choose any model and color you like.

No, box and charging cable are not necessary. All you need to return are the old Pocket Charger and Holder.

You can use Exchange program up to 2 times a year.

Currently, you can use it on iqos.com, at all IQOS stores or Circle K petrol stations across Lithuania.

You can get it delivered for free via courier or pick-up the device at any IQOS store in Lithuania or Circle K petrol station.

You need to have the old IQOS device registered under your account in iqos.com

If you are exchanging a device that originally consists of 2 pieces, you need to return both of them to take advantage of the Exchange program. In case you want to exchange lil SOLID 2.0, lil SOLID Ez or IQOS 3 MULTI – just the one piece device is enough.

You can take advantage of the Exchange program even if your Holder and Pocket Charger are from different devices. They however need to be of the same model, i.e. IQOS 2.4 Plus Holder and IQOS 2.4 Plus Charger, and both pieces need to be registered in your account on iqos.com.

Yes, as any other new IQOS device, it will be eligible for accidental damage coverage for 1 year (if device is linked to your profile) and warranty for 2 years.

Call the IQOS Customer Service Center 8 800 200 90 or come to any IQOS store to get it sorted.