Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

Confirm

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We care

This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

IQOS App - FAQs

Yes. You can pair all your IQOS 3 and IQOS ILUMA devices to the app.
There is no iOS version of the app as of now.
You need internet to:
- Initialize the application with settings for your country after you select it
- Send us your feedback After that internet connection is not required.
The app works in background to reconnect to your device whenever possible, collect data, check the device status and notify you about possible issues.
The permission to use the location service is required to connect to a Bluetooth peripheral. The app only reads the user location when it is required for the local store finder.
Please check the error log for further instructions. If the error message suggests resetting your IQOS, please do it using the "reset" button on the device detail screen. If the error message suggests contacting the client service, please do so as your device might be experiencing an irreversible hardware issue.
From your Android phone, go to Google play and search for the ‘IQOS connect’ app. Download and install it.
We use energy efficient Bluetooth 4.0 technology, the impact on battery is immaterial.
If you enable device notifications for the paired device, you will receive alerts relevant for that device (such as warnings or errors). This can be switched off anytime.
After downloading the app select your IQOS device and follow the instructions on the screen. The IQOS indicates that it entered a secure pairing mode by flashing the led next to the button in regular intervals. An irregular flashing pattern means that the device has failed to enter the secure pairing mode and pairing will not happen. Please leave your pocket charger closed for at least 1 minute and retry.
The app has detected a device that you paired directly inside the Bluetooth settings or during a previous installation of the app. Enter the device detail, choose "use IQOS with this app" and complete the regular pairing process.
IQOS can lose Bluetooth connection to the phone for example when it is out of range, turned off or when the Bluetooth on the phone is turned off. IQOS will not reconnect automatically. It will let the app connect to it again after extraction or insertion of the holder.