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IQOS Replacement Options
IQOS is malfunctioning or doesn’t work anymore? Do not worry. Just a few simple steps will help to replace your device.
Step 1: Check eligibility and order replacement
Select the most convenient way from 3 options:
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IQOS Diagnostics
Use online IQOS Diagnostics and order device replacement 24/7, just in few clicks.
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Contact Us
Contact IQOS Customer Care Service via toll-free number +370 800 20090 and order device replacement.
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Visit Our Store
Visit any IQOS store to diagnose device and get replacement on the spot.
Step 2: Choose a replacement place
After checking eligibility for replacement.
Pick up during regular business hours.
Pick up any time - 24/7.
Courier delivery within 1-2 working days.