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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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IQOS Replacement Options

IQOS is malfunctioning or doesn’t work anymore? Do not worry. Just a few simple steps will help to replace your device.

Step 1: Check eligibility and order replacement

Select the most convenient way from 3 options:

  • IQOS Diagnostics

    IQOS Diagnostics

    Use online IQOS Diagnostics and order device replacement 24/7, just in few clicks.

  • Contact Us

    Contact Us

    Contact IQOS Customer Care Service via toll-free number 8 800 20090 and order device replacement.

  • Visit Our Store

    Visit Our Store

    Visit any IQOS store to diagnose device and get replacement on the spot.

Step 2: Choose a replacement place

After checking eligibility for replacement.

iqos logo
Pick up during regular business hours.
All devices.
CIRCLE K logo VIADA loogo
Pick up any time - 24/7.
IQOS ILUMA, IQOS ILUMA ONE, IQOS 3 DUO.
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Courier delivery within 1-2 working days.
All devices.
IQOS replacement conditions