Please note this website is intended for Lithuania, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
IQOS Warranty or Accidental Damage Coverage
With IQOS you can feel safe.
Every newly bought IQOS device has IQOS Warranty. Additionally, by registering your device you activate Accidental Damage Coverage service
Accidental Damage Coverage
Accidental Damage Coverage will save you in case the device is broken by accident and it is not covered by Warranty. It provides an exceptional opportunity to replace each part of the broken device once within a 1 year period after purchase. To be able to use this service only device registration in personal account is needed.
You can check the validity of Accidental Damage Coverage for your device any time in your profile.
If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.
IQOS Warranty
2-year warranty, valid from the date of purchase of the device, covers a device failures, that occurs due to a manufacturing defect.
If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.
Useful to know
You can find information about Warranty and Accidental Damage Coverage after log in to the profile.
For more on how to use these services, see “IQOS Replacement Options” section.
Log in →IQOS replacement options →
Preview IQOS Warranty conditions in pdf →
Need assistance?
We’re ready to help you I-V 8:00-20:00, VI-VII 9:00-19:00.
-
Facebook
Visit our page and chat to an IQOS expert
-
Phone
Give us a call on +370 800 200 90
-
Email
Send us a question via email info@iqos.lt
-
IQOS stores
Find the nearest IQOS store