If you have IQOS 2.4 or IQOS 2.4 Plus device, contact IQOS Customer Care Service for replacement at the nearest IQOS store, Circle K, Baltic Petroleum, Viada gas station, as well MAXIMA (XX, XXX, XXXX) stores or it will be delivered to you by a courier. More information on how to do this is here.
If you have IQOS 3, IQOS 3 MULTI or a limited edition IQOS device, the new device will be delivered to you by courier as soon as possible or you will be able to pick it up at the nearest IQOS store after contacting IQOS Customer Care Service.
If you have IQOS 3 DUO device, contact IQOS Customer Care Service for replacement at the nearest IQOS store, Circle K gas station or it will be delivered to you by a courier.
Delivery of our goods is carried out by „DPD Lietuva“ in compliance with security requirements.
You can also continue to buy IQOS at „Circle K“, „Baltic Petroleum“, „Viada“ or MAXIMA (XX, XXX, XXXX).
IQOS 2.4 Plus systems are sold at „Circle K“, „Viada“, „Baltic Petroleum“, MAXIMA (XX, XXX ir XXXX).
IQOS 3 DUO are sold only at „Circle K“.
Read how to do it quickly and easily here.
Important! We understand the increased concerns about safety and desire to minimize unnecessary contacts. Therefore, we take into account the needs of our customers:
• if you decide to try IQOS now, you can return it to us in 14 days;
• we will deliver it directly to your home completely free of charge in Lithuania;
• we will pass IQOS kit to you in compliance with security requirements;
• we will explain how to use the device at IQOS store or remotely;
• if you decide to buy IQOS after trial, you will be able to choose a new system in color and model of your choice.
• Wear a protective mask or other face protection.
• Wear protective gloves.
• Disinfect your hand.
• Keep a safe distance from other people.
• Avoid cash payments.
• If you see that it’s impossible to keep a safe distance, we kindly ask you to wait outside the store.
• When coughing or sneezing, cover your face with a disposable napkin or the inside of the bent elbow.
• For your convenience we recommend getting goods and services without leaving home.
IQOS Customer Care is always ready to help at toll-free number 8 800 200 90.
Consultants have the right not to let in customers that show signs of respiratory illness (runny nose, sneezing, coughing etc.).