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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

Important information for IQOS owners - FAQs

You can always find all relevant information about IQOS stores operations and business hours here.

For your convenience, we recommend getting goods and services without leaving home. Learn how to do it here.
If your IQOS is malfunctioning, use the IQOS diagnostic tool or simply contact IQOS Customer Care Service at toll-free number 8 800 200 90.
IQOS systems and accessories, cleaning products can be purchased at our stores and Free delivery is granted for all goods in Lithuania, when ordered online.
Delivery of our goods is carried out by „DPD Lietuva“ in compliance with security requirements.

You can also continue to buy IQOS at „Circle K“, „Baltic Petroleum“, „Viada“ or MAXIMA (XX, XXX, XXXX).
IQOS 2.4 Plus systems are sold at „Circle K“, „Viada“, „Baltic Petroleum“, MAXIMA (XX, XXX ir XXXX).
IQOS 3 DUO are sold only at „Circle K“.
Read how to do it quickly and easily here.
Yes, we suggest you trying IQOS for up to 14 days before you buy it. All you have to do is fill out the form here.

Important! We understand the increased concerns about safety and desire to minimize unnecessary contacts. Therefore, we take into account the needs of our customers:
• if you decide to try IQOS now, you can return it to us in 14 days;
• we will deliver it directly to your home completely free of charge in Lithuania;
• we will pass IQOS kit to you in compliance with security requirements;
• we will explain how to use the device at IQOS store or remotely;
• if you decide to buy IQOS after trial, you will be able to choose a new system in color and model of your choice.
If you decided to visit IQOS store, we recommend following these safety measures:
• Wear a protective mask or other face protection.
• Wear protective gloves.
• Disinfect your hand.
• Keep a safe distance from other people.
• Avoid cash payments.
• If you see that it’s impossible to keep a safe distance, we kindly ask you to wait outside the store.
• When coughing or sneezing, cover your face with a disposable napkin or the inside of the bent elbow.
• For your convenience we recommend getting goods and services without leaving home.
IQOS Customer Care is always ready to help at toll-free number 8 800 200 90.
Consultants have the right not to let in customers that show signs of respiratory illness (runny nose, sneezing, coughing etc.).