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Purchase of products

The website www.iqos.com is owned by UAB Philip Morris Baltic, and the terms of its use are listed separately (Section – Terms of Use). When pronouns such as "we", "us", and "our," are used, they mean UAB Philip Morris Baltic (company code 300570640, registered office at Jogailos g. 4, Vilnius, Lithuania (hereinafter referred to as Philip Morris or Philip Morris Baltic).

www.iqos.com (hereinafter referred to as the Website or iqos.com) and products offered on the Website (hereinafter referred to as the Products) are intended only for those users who are over 18 years of age and are residents of the Republic of Lithuania. Full use of the Website and the purchase of the products offered therein may only be made to the individuals who registered on the Website (hereinafter referred to as the Users).

  1. The products sold by iqos.com, including IQOS systems (IQOS, charger, cleaning kit, USB cable, etc.) and related products (hereinafter collectively referred to as the Products) may only be acquired by Users who are over 18 years of age, are registered on the website and are residents of the Republic of Lithuania. When ordering Products, the User must ensure that the Product is not used by persons who are under the age of 18 years. Philip Morris reserves the right to change the Products offered and to withdraw certain Products from sale at any time. When registering and using the iqos.com website, each User must confirm that he/she is over the age of 18 years.
  2. Unless otherwise stated on the iqos.com Website, at the time of one order the least amount that can be ordered is:
    1. 1 IQOS kit or
    2. 1 component of the IQOS system or
    3. any other piece of the Product

    Except as otherwise stated on iqos.com, each User may order Products for no more than EUR 1000 per month. Philip Morris can set and modify the minimum and maximum quantities of products purchased at any time.

  3. Philip Morris makes every effort to ensure the optimal availability of the Products offered on iqos.com. However, if an order is placed for a Product that is no longer in stock/warehouse, a notification is sent to the User by which Philip Morris informs him/her of the delay in the execution of the order or the cancellation of part or all of the order. When the order is delayed, the User can cancel the order.
  4. Products sold on iqos.com are for personal use only. Any resale of Products purchased on iqos.com is strictly prohibited.
  5. All prices on iqos.com are indicated in euro, including VAT.
  6. The User can pay in cash, credit or debit card (Visa, MasterCard) at the time of delivery. To ensure User Data Security, Philip Morris uses Secure Socket Layer (SSL) and other certified encryption technologies and systems.

Delivery of products

The website www.iqos.com is owned by UAB Philip Morris Baltic, and the terms of its use are listed separately (Section – Terms of Use). When pronouns such as "we", "us", and "our," are used, they mean UAB Philip Morris Baltic (company code 300570640, registered office at Jogailos g. 4, Vilnius, Lithuania (hereinafter referred to as Philip Morris or Philip Morris Baltic).

www.iqos.com (hereinafter referred to as the Website or iqos.com) and products offered on the Website (hereinafter referred to as the Products) are intended only for those users who are over 18 years of age and are residents of the Republic of Lithuania. Full use of the Website and the purchase of the products offered therein may only be made to the individuals who registered on the Website (hereinafter referred to as the Users).

  1. Products are delivered only in the territory of Lithuania. Philip Morris reserves the right to restrict the delivery of goods to certain geographical areas. In the general order, the confirmed orders are delivered to the address indicated on the booking confirmation. If the delivery of the goods fail, the User shall be informed about this. When the courier cannot deliver and contact (by telephone, SMS) the User, the parcel is returned back, and the User is informed that the goods can be re-delivered within 2 business days. If the User does not accept the parcel during the second delivery, Philip Morris will terminate the order.
  2. Orders totalling over EUR 50 (fifty euros) are delivered free of charge. For orders in Lithuania with a total amount of less than EUR 50, the delivery fee is EUR 3. Philip Morris may change the fees shown here at any time. For all Users who wish to place an order, information on actual delivery fees is provided on the Website. Changed delivery fees will not affect and will not apply to orders placed before the delivery fee is changed.
  3. If the order is submitted on Mondays to Thursdays, it will usually be delivered within 2 business days. If the delivery takes more than 2 business days, a message is sent to the User, in which Philip Morris informs the User about the delay. If the order is delayed, the User has the right to terminate it. In the event of delivery delays, no compensation is payable. No specific delivery date or delivery time may be required. Orders are not delivered on Sundays and public holidays.
  4. When damaged Products are delivered, they are returned and replaced free of charge with new ones, unless the User chooses the remedy provided by law for his/her rights when purchasing a product of inappropriate quality. Philip Morris Baltic is not liable for any damage that may be caused, including, but not limited to, loss of revenue, loss of data due to improper delivery or late delivery due to:
    • Website malfunction caused by factors outside Philip Morris Baltic control (e.g. viruses, deliberate acts by third parties or Users, issues related to the User's IT infrastructure, etc.);
    • incorrect delivery address or other incorrectly entered data by the User;
    • theft or illegal actions of any other third parties;
    • force majeure circumstances.
  5. As soon as the Product is delivered to the User, Philip Morris Baltic is not liable for theft or misuse of the Product. The User must ensure that the product is not used by people under the age of 18 years.

Return of products

The website www.iqos.com is owned by UAB Philip Morris Baltic, and the terms of use are listed separately (Section – Terms of Use). When pronouns such as "we", "us", and "our," are used, they mean UAB Philip Morris Baltic (company code 300570640, registered office at Jogailos g. 4, Vilnius, Lithuania (hereinafter referred to as Philip Morris or Philip Morris Baltic).

www.iqos.com (hereinafter referred to as the Website or iqos.com) and products offered on the Website (hereinafter referred to as the Products) are intended only for those users who are over 18 years of age and are residents of the Republic of Lithuania. Full use of the Website and the purchase of the products offered therein may only be made to the individuals who registered on the Website (hereinafter referred to as the Users).

  1. The User, after purchasing any Product, has the right to cancel the purchase within 14 days without specifying any specific reason for refusal. The buy-back period is 14 days from the day the Products were delivered to the User. Returns can be made on unused Products, in an undamaged original packaging, along with the delivery documents (VAT invoice).
  2. In order to exercise his/her rights, it is sufficient for the User to send a notice of exercise of the right to cancel the purchase before the expiry of this withdrawal period. To this end, the User must send an e-mail to info@iqos.lt or contact Customer Service Centre at tel. +370 800 200 90. Subsequently, the User must comply with the instructions received and obtain Philip Morris's return confirmation and then send the Product or Products and the required documents to the address indicated on iqos.com at its own expense.
  3. The User may also return the Product by bringing it to the Service Centre (specified at www.iqos.com) and after submission of a purchase document. After receiving the Product, Philip Morris verifies it. In the event that all the conditions for returning the products are fulfilled, Philip Morris will refund the amount by paying it to the bank account specified in the request.
This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Lithuania.
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This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com