IQOS 3 - FAQs

You can easily check the charge level by following these simple steps:
1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adapter and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device and try using it again.
Still no luck? Please contact Customer Care:
• By writing a personal message on Facebook IQOS Lietuva page,
• By calling 8 800 200 90,
• Via info@IQOS.lt

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the device.
Still no luck? Please contact Customer Care:
• By writing a personal message on Facebook IQOS Lietuva page,
• By calling 8 800 200 90,
• Via info@IQOS.lt

IQOS 3 is designed to work in a wide range of temperatures, but the optimal use is between 10℃ and 50℃.

ProtectPlus™ System hosts a number of technological improvements:
- robust outer shell improves shock resistance of the device
- new side door opening tested to guarantee reliable performance
- new technology provides longer battery life
- heating chamber of your Holder has been redesigned for improved reliability