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FAQ

IQOS 3 DUO

How is IQOS 3 DUO different from the previous devices?
The new IQOS 3 DUO has fastest and most powerful Holder within IQOS family. It is created for a convenient usage:
- It enables two consecutive uses without Holder recharging;
- Faster charging Holder:
• At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*;
• At least 1min 40sec faster than charging the Holder of IQOS 3*.
- It hosts IQOS ProtectPlus System for better protection and reliability, and NFC chip for easy registration and access to IQOS website.

*provided IQOS 3 DUO Holder is fully charged the first time, or when fully depleted, and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.
How to check the charge level of the battery?
To check the charge level of the IQOS 3 Duo Pocket Charger, press and release the Pocket Charger Button.

The Pocket Charger Status light will turn on for 3 sec to indicate battery status:
- 4 LEDs = more than 75% charged;
- 1 LED = low charge. Need to charge.
How long does it take to fully charge the device?
It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using IQOS AC Power Adaptor and USB cable.
Should I always fully charge my Pocket Charger battery?
IQOS 3 DUO device does not require a full charge to work, however we recommend to fully charge the device before the first usage. If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.
The Holder charging time is effective only if the IQOS 3 DUO Holder is fully charged the first time or after being fully depleted.
Can I charge IQOS 2.4/2.4 Plus Holder with the IQOS 3 DUO Pocket Charger and vice versa?
No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3. If you insert the IQOS 2.4 Plus Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of different size. If you accidentally insert the IQOS 3 DUO Holder in the IQOS 2.4 Plus Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.
Can I use IQOS AC power adaptor & USB cable from the previous device version to charge the IQOS 3 DUO device?
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS 2.4 Plus.
How can I reset my IQOS 3 DUO device?
You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing. All Status Lights will turn OFF, blink three times, and progressively fade in, to confirm the RESET.
How to check the Holder status for available uses?
You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger.

To check the status on the Holder. Press & release the Button of the Holder:
- 2 lights – ready for two uses;
- 1 light – ready for one use;
- No light – Holder not charged.

To check the Holder status on the Pocket Charger. Press & release the Pocket Charger Button:
- 2 lights – ready for two uses;
- 1 light – ready for one use.
What do device vibrations mean?
IQOS 3 DUO Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the Holder Button to start) - one vibration;
- When the device is ready to be used – two vibrations;
- When the heeting is nearly complete (30 seconds prior the end) - two vibrations.
What is the optimal IQOS 3 DUO device functioning temperature?
IQOS 3 DUO is designed to work in a wide range of temperatures, but the usage is the best when the device is used between 0°C and 50°C.
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