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FAQ

IQOS 2.4 Plus

How can I check the charge level of the battery?

You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

How long does it take to fully charge the device?

It takes approximately 90 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4 Plus device using the supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS device does not require a full charge to work. If the IQOS 2.4 Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

How can I reset my IQOS device?

You can easily do a reset of your IQOS 2.4 Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

What do device vibrations mean?

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

What does the red light on my Holder mean?

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device

Still no luck? Please contact Customer Support:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

What does the red light on my Pocket Charger mean?

A. Holder light on the IQOS 2.4 Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

B. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

What is the optimal IQOS device functioning temperature?

IQOS 2.4 Plus is designed to work in a wide range of temperatures, but the optimal use is between 10℃ and 40℃. 

Can I swap my malfunctioning IQOS to a new one at Circle K, Viada, Baltic Petroleum?

Yes. You can swap your malfunctioning IQOS in IQOS stores and any Circle K, Viada, Baltic Petroleum.
Follow these steps:
- Call IQOS Customer Support 880020090;
- Describe your problem. You will receive an email with the code after the conversation;
- Show the email in the nearest Circle K and receive the new IQOS.

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