lil SOLID Ez is one-piece device.
It heats from the inside by a stainless-steel pin.
With lil SOLID Ez you will get:
⦁ 3 back-to-back consecutive uses,
⦁ Up to 25 experiences on a single charge*,
⦁ 5 - minute duration of one session.
Available in 5 new colours: White, Blue, Mint, Rose Gold and Black. More information here.
* Subject to battery performance degradation and conditions of use.
With lil SOLID Ez you will get:
⦁ 3 back-to-back consecutive uses,
⦁ Up to 25 experiences on a single charge*,
⦁ 5 - minute duration of one session.
Available in 5 new colours: White, Blue, Mint, Rose Gold and Black. More information here.
* Subject to battery performance degradation and conditions of use.
You receive the new device in sleep mode. To wake up the device, press the button for 2 seconds or connect the charger to the charging port.
Once the device is activated, the status LED blinks in ice blue for one second and vibration occurs twice, simultaneously.
We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.
Slide and open the cover of the insertion part at the top of the device and insert a product with the filter part facing up.
Press the product until it touches the bottom of the insertion part.
To start your device, press the button for 2 seconds until vibration occurs.
Pre-heating will last for about 25 seconds. The duration time of the pre-heating process can vary according to the use environment.
When the pre-heating process ends, the status LED lights illuminate, and vibration occurs simultaneously. The device is ready for use.
Use: you have up to 14 puffs or 5 minutes, whichever comes first.
To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the status LED will blink in ice blue until the end of the session.
At the end of the session, the status LED and the device turn off automatically. You do not need to press the button.
Remove the product after the end of the experience: rotate the product to one direction 3 times or more and pull it out of the device.
Close the cover of the device to prevent any foreign particles from entering.
Once the device is activated, the status LED blinks in ice blue for one second and vibration occurs twice, simultaneously.
We recommend to fully charge your new Iil SOLD Ez device with the supplied AC Power Adaptor before using it. It takes up to 2 hours.
Slide and open the cover of the insertion part at the top of the device and insert a product with the filter part facing up.
Press the product until it touches the bottom of the insertion part.
To start your device, press the button for 2 seconds until vibration occurs.
Pre-heating will last for about 25 seconds. The duration time of the pre-heating process can vary according to the use environment.
When the pre-heating process ends, the status LED lights illuminate, and vibration occurs simultaneously. The device is ready for use.
Use: you have up to 14 puffs or 5 minutes, whichever comes first.
To signal the last 30 seconds of the session or the last 3 puffs, whichever comes first, the device will vibrate once and the status LED will blink in ice blue until the end of the session.
At the end of the session, the status LED and the device turn off automatically. You do not need to press the button.
Remove the product after the end of the experience: rotate the product to one direction 3 times or more and pull it out of the device.
Close the cover of the device to prevent any foreign particles from entering.
You may use the device up to 3 consecutive times without waiting time.
After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use it again.
After 3 consecutive uses (within 18 minutes) the device will cool down automatically. Please wait. It will take 3,5 minutes before you can use it again.
To check the charge level of lil SOLID Ez, short press the button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor.
The status LED light will indicate the current charge level of your device.
Although Iil SOLID Ez device does not require a full charge to work, we recommend to fully charge it before the first use.
The status LED light will indicate the current charge level of your device.
Although Iil SOLID Ez device does not require a full charge to work, we recommend to fully charge it before the first use.
To reset your lil SOLID Ez, press the button for 8 seconds, even if vibration occurs within 2 seconds. The status LED will blink twice in red, orange, ice blue and blue, sequentially.
The device is completely reset when the status LED lights blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.
The device is completely reset when the status LED lights blinks in ice blue for 1 second, and vibration occurs twice, simultaneously.
It is important to keep your device clean from any foreign particles, remnants or dust. For this, please keep the lid closed at any time after use.
For optimal experience, clean your device after every 20 uses.
You can clean your lil SOLID Ez in three ways: with a Dual Cleaner (comes with the device), by cleaning with heat* or with a lil SOLID Dual Cleaner Pro (sold separately).
Cleaning with the Dual Cleaner:
1. To use the cleaning wiper, gently snap open the side with the ⊙ (circle) mark.
2. To use the cleaning brush, gently snap open the side with the (multiple dots) mark.
Remove the cap from the cooled device and insert the cleaning wiper into the heating chamber and clean by spinning the wiper.
Insert the cleaning brush into the heating chamber and clean by spinning the brush.
Cleaning with Heat*:
To clean with heat, quickly press the button 5 times (within 2 seconds). The status LED will blink orange for 90 seconds and the cleaning process happens automatically.
When the cleaning process ends, the status LED automatically goes OFF, and vibration occurs 2 times.
However cleaning with heat should be only additional, not the main cleaning method.
Cleaning with heat means heating the remnants stuck to the heater. The heater can get very hot, so do not let anything come into contact with the heater during or immediately after cleaning with heat.
Cleaning with lil SOLID Dual Cleaner Pro:
This new cleaning tool is efficient to remove hard residue that cumulate around the pin and inside the cap. It also allows to restore the delivery of aerosol like a new device.
It also allows to restore the delivery of aerosol like a new device.
Use the cleaning wiper (the side with the “hole”) to clean around the pin:
1. Remove the cap.
2. Insert the cleaning wiper in the heating chamber.
3. Rotate several times to remove the crust.
To clean the device even more thoroughly, use the cleaning sticks.
For optimal experience, clean your device after every 20 uses.
You can clean your lil SOLID Ez in three ways: with a Dual Cleaner (comes with the device), by cleaning with heat* or with a lil SOLID Dual Cleaner Pro (sold separately).
Cleaning with the Dual Cleaner:
1. To use the cleaning wiper, gently snap open the side with the ⊙ (circle) mark.
2. To use the cleaning brush, gently snap open the side with the (multiple dots) mark.
Remove the cap from the cooled device and insert the cleaning wiper into the heating chamber and clean by spinning the wiper.
Insert the cleaning brush into the heating chamber and clean by spinning the brush.
Cleaning with Heat*:
To clean with heat, quickly press the button 5 times (within 2 seconds). The status LED will blink orange for 90 seconds and the cleaning process happens automatically.
When the cleaning process ends, the status LED automatically goes OFF, and vibration occurs 2 times.
However cleaning with heat should be only additional, not the main cleaning method.
Cleaning with heat means heating the remnants stuck to the heater. The heater can get very hot, so do not let anything come into contact with the heater during or immediately after cleaning with heat.
Cleaning with lil SOLID Dual Cleaner Pro:
This new cleaning tool is efficient to remove hard residue that cumulate around the pin and inside the cap. It also allows to restore the delivery of aerosol like a new device.
It also allows to restore the delivery of aerosol like a new device.
Use the cleaning wiper (the side with the “hole”) to clean around the pin:
1. Remove the cap.
2. Insert the cleaning wiper in the heating chamber.
3. Rotate several times to remove the crust.
To clean the device even more thoroughly, use the cleaning sticks.
Solid red light for 2 sec with two vibrations -> low battery.
Please charge your device.
Red light blinks 5 times -> device malfunciton.
Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range.
After 3 consecutive uses (within 18 minutes) – an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use it again. It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.
Orange light blinks 2 times -> liquid ingression.
Please do not use the device and dry it until the light stops blinking.
If the light does not stop blinking, please, contact us at Customer Support Center 8 800 20090 or visit us at the nearest IQOS store.
Blinking green light and device not responding -> device in updating mode.
To interrupt the update process, disconnect the device from the power source.
Charging lights:
Please charge your device.
Red light blinks 5 times -> device malfunciton.
Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range.
After 3 consecutive uses (within 18 minutes) – an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use it again. It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.
Orange light blinks 2 times -> liquid ingression.
Please do not use the device and dry it until the light stops blinking.
If the light does not stop blinking, please, contact us at Customer Support Center 8 800 20090 or visit us at the nearest IQOS store.
Blinking green light and device not responding -> device in updating mode.
To interrupt the update process, disconnect the device from the power source.
Charging lights:
The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using it for 20 times.
If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell. More information here.
If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell. More information here.
If you experience any difficulties inserting product, please check the following:
1. Check if you are using the right product meant to be used with lil SOLID Ez device.
2. Check if there are any remnants inside the insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try to insert the product again. More information here
3. Don’t forget to twist the product more than 3 times in one direction before pulling it out of the device. This way you avoid remnants in the insertion part.
4. Check if you insert the product in the right direction. Insert it with the filter side facing up. If it is inserted upside down, you may experience difficulties inserting it.
5. If the product gets broken in the device, please remove it:
•Pull out the cap and the broken product should come with it. Then, gently tap the cap to remove the broken part.
• If this does not happen, with caution, try using a toothpick to remove the part of the product that remains in the device.
• Do not use any sharp tools to remove the broken product as you might damage the device.
• Do not insert any metal into your device.
• If you are experiencing any trouble, please go to your nearest IQOS store so that one of our agents can assist you.
6. Check if the product was not exposed to a humidity or high temperature. They need to be kept in a dry place. Try inserting a new product that was not exposed to humidity.
7. If none of the above solutions helps, contact us at Customer Support Center 8 800 20090 or visit us at the nearest IQOS store.
1. Check if you are using the right product meant to be used with lil SOLID Ez device.
2. Check if there are any remnants inside the insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try to insert the product again. More information here
3. Don’t forget to twist the product more than 3 times in one direction before pulling it out of the device. This way you avoid remnants in the insertion part.
4. Check if you insert the product in the right direction. Insert it with the filter side facing up. If it is inserted upside down, you may experience difficulties inserting it.
5. If the product gets broken in the device, please remove it:
•Pull out the cap and the broken product should come with it. Then, gently tap the cap to remove the broken part.
• If this does not happen, with caution, try using a toothpick to remove the part of the product that remains in the device.
• Do not use any sharp tools to remove the broken product as you might damage the device.
• Do not insert any metal into your device.
• If you are experiencing any trouble, please go to your nearest IQOS store so that one of our agents can assist you.
6. Check if the product was not exposed to a humidity or high temperature. They need to be kept in a dry place. Try inserting a new product that was not exposed to humidity.
7. If none of the above solutions helps, contact us at Customer Support Center 8 800 20090 or visit us at the nearest IQOS store.
If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.
To conserve battery life, the device will return to sleep mode:
1. If it is not charged for 24 hours when the status LED light is red.
2. If it is not used for 7 days when the status LED light is orange, ice blue, or blue.
Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.
If the charging does not happen, please contact our Customer Support Centre via:
• phone: 8 800 20090,
• e-mail: info@iqos.lt.
To conserve battery life, the device will return to sleep mode:
1. If it is not charged for 24 hours when the status LED light is red.
2. If it is not used for 7 days when the status LED light is orange, ice blue, or blue.
Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.
If the charging does not happen, please contact our Customer Support Centre via:
• phone: 8 800 20090,
• e-mail: info@iqos.lt.
For optimal charge, use a supplied AC Power Adaptor and Charging cable.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil SOLID Ez. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers or portable power banks, it may cause low charge efficiency or reduced battery life.
Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please ensure that they are clean both on the device and the AC Power Adaptor. More information here.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil SOLID Ez. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers or portable power banks, it may cause low charge efficiency or reduced battery life.
Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please ensure that they are clean both on the device and the AC Power Adaptor. More information here.
If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:
• You are using the right product meant to be used with lil SOLID Ez.
• You have correctly inserted the product in lil SOLID Ez device without breaking or turning it.
• Check if there are any remnants inside the insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try the new product.
• You allow the device to pre-heat for about 25 seconds prior to puffing. More information here.
• You clean your lil SOLID Ez regularly (every 20 uses). More information here.
• You pause between puffs to allow the pin to properly heat and generate aerosol.
• You are using the right product meant to be used with lil SOLID Ez.
• You have correctly inserted the product in lil SOLID Ez device without breaking or turning it.
• Check if there are any remnants inside the insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try the new product.
• You allow the device to pre-heat for about 25 seconds prior to puffing. More information here.
• You clean your lil SOLID Ez regularly (every 20 uses). More information here.
• You pause between puffs to allow the pin to properly heat and generate aerosol.