Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We Care

This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
My IQOS logo

IQOS Warranty or Accidental Damage Coverage

Person with a gold IQOS Duo and a blue mobile in his hands
Man with the IQOS Duo in his hand and a cup of coffee on the table

With IQOS you can feel safe.

Every newly bought IQOS device has IQOS Warranty. Additionally, by registering your device you activate Accidental Damage Coverage service

Man checking his phone with the IQOS device on the table

Accidental Damage Coverage

Accidental Damage Coverage will save you in case the device is broken by accident and it is not covered by Warranty. It provides an exceptional opportunity to replace each part of the broken device once within a 1 year period after purchase. To be able to use this service only device registration in personal account is needed.

You can check the validity of Accidental Damage Coverage for your device any time in your profile.

If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.

Start diagnostics

Girl showing a gold IQOS holder

IQOS Warranty

The 2-year warranty valid from the date of purchase of the device, covers a device failures, that occurs due to a manufacturing defect.

If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.

Start diagnostics

A boy and a girl talk with a gold IQOS DUO in her hand

Useful to know

You can find information about Warranty and Accidental Damage Coverage after log in to the profile.

For more on how to use these services, see “IQOS Replacement Options” section.

Log in →
IQOS replacement options →
Preview IQOS Warranty conditions in pdf →

Need assistance?

We’re ready to help you I-V 8:00-22:00, VI-VII 9:00-20:00.