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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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IQOS Warranty or Accidental Damage Coverage

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Man with the IQOS Duo in his hand and a cup of coffee on the table

With IQOS you can feel safe.

Every newly bought IQOS device has IQOS Warranty. Additionally, by registering your device you activate Accidental Damage Coverage service

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Accidental Damage Coverage

Accidental Damage Coverage will save you in case the device is broken by accident and it is not covered by Warranty. It provides an exceptional opportunity to replace each part of the broken device once within a 1 year period after purchase. To be able to use this service only device registration in personal account is needed.

You can check the validity of Accidental Damage Coverage for your device any time in your profile.

If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.

Start diagnostics

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IQOS Warranty

2-year warranty, valid from the date of purchase of the device, covers a device failures, that occurs due to a manufacturing defect.

If you need an immediate assistance to solve your issue or order device replacement, use IQOS Diagnostics.

Start diagnostics

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Useful to know

You can find information about Warranty and Accidental Damage Coverage after log in to the profile.

For more on how to use these services, see “IQOS Replacement Options” section.

Log in →
IQOS replacement options →
Preview IQOS Warranty conditions in pdf →

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