How to get IQOS replacement, if it malfunctions due to accidental damage?
If your IQOS gets broken or isn’t functioning anymore, take advantage of free IQOS services.
Free IQOS replacement in case of accidental damage
Even though every device gets IQOS Warranty, by registering the device you can take advantage of Accidental Damage Coverage service. If IQOS breaks and the malfunction is not covered by warranty, with this service you will be able to replace the system or its part once during 1-year period from the buying date. You just have to create a personal account and register your IQOS system in it. Accidental Damage Coverage service will be automatically activated for all registered systems in the account.
Who can take advantage of Accidental Damage Coverage service?
- Users who have a personal account;
- the ones who have registered system in IQOS account;
- users who have bought the device not more than 1 year ago.
If less than 1 year has passed since the date of purchase of your device, but you haven’t registered it or you don’t have a personal IQOS account, we provide you with a detailed instruction on how to do that.
How to create a personal account and register IQOS?
| Make sure that your IQOS account is activated. Log in to your account by typing in your e-mail and password, which you chose when creating the account. |  |
If you can’t log in to your account
| 1. In the registered user’s section choose “Forgot password?”. | |
| Enter the e-mail address used when creating the account, and choose “Recover password”. |  |
| Check the e-mail inbox you provided and in the received mail click “Atkurti dabar”. |  |
| Enter new password and confirm it by clicking “Save”. |  |
| 2. Register your IQOS device, if you haven’t done it yet. At IQOS website select profile icon on the right and choose section “My account”. |  |
| Choose “My devices” in the menu section. |  |
| Click “Add device”. |  |
| Enter the serial number that you will find on your IQOS package, pocket charger or holder, and click “Add”. |  |
| IQOS guarantee and Accidental Damage Coverage will be applied automatically once the device is registered. The validity period of these services can be found in the field “Warranty Due Date”. |  |
Have questions?
If you have any questions - contact us in the most convenient way for you:
- contact an IQOS consultant by clicking the LiveChat icon at the right-hand corner of this website,
- send us a personal message via Facebook or e-mail info@iqos.lt.
You can also contact IQOS Customer Care Service via toll-free number 8 800 200 90 (working hours: I–V 8:00-22:00, VI-VII 9:00-20:00) or visit the nearest IQOS store.