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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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Device SPA for your IQOS ILUMA

Device SPA is designed to ensure your IQOS device is kept in optimal condition for longer.

Find a store

Bring your IQOS device to an IQOS store and our personnel will give it a professional check-up in less than 15 minutes*.

*Please make sure that Your device is sufficiently charged when bringing it for a Device SPA.

What your Device SPA service includes

  • Holder check

    Check for tobacco residue. The IQOS ILUMA holder can cause problems with aerosol delivery due to tobacco residue.

  • Ring security check

    To ensure the cosmetic ring is properly fastened. With the ILUMA Prime, the holder cannot securely fit into the pocket charger without the cosmetic ring.

  • AutoStart diagnostic

    Check if AutoStart function hasn't been deactivated.

  • Electrical Contacts check

    Execute proper cleaning of all electrical contacts: Holder, Pocket Charger, USB C.

  • Firmware upgrade

    Perform firmware update to make sure the device is functioning properly.

  • Advanced diagnosis

    Perform advanced diagnosis to diagnose device in case of further issues.


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Device maintenance is free of charge.

Play a role in reducing waste

Looking after your IQOS device will help you to keep it in optimal condition for longer. When your device is well maintained, there’s no need to change it. Save yourself another purchase and reduce electronic waste.