You are considering purchasing IQOS but not sure if this alternative suits you? When we talk to IQOS users, some say they first tried IQOS with friends or relatives who already owned and used it. Friends briefly explained the main features of IQOS.
However, those considering purchasing IQOS also have questions that their friends may not always be able to answer. That's why we offer you a free trial of this device for up to 14 days before you buy it. For interested adult users of nicotine products, we provide detailed information about IQOS features and principles of operation, heating technology, and answer any questions during the trial period.
How to try IQOS?
It's very simple. After completing this form and accepting the lending conditions, you will be able to pick-up the device from IQOS store, receive it via courier or from an IQOS representative. You will receive all the information relevant to lending via email.
As we mentioned, the experience of adult smokers shows that when they first try IQOS, they don't always do it right: they don't know how this device works or how to use it. We will tell you in detail how to use the device, how to charge and clean it. We want your first IQOS experience to be a good one, so we'll help you every step of the way, answer any questions you may have, and provide the support you need.
You can always contact IQOS Customer Service Centre for a trial of IQOS for 14 days. Also, don't be surprised if you are contacted by an IQOS consultant during the trial: we want to make sure that you do not experience any inconvenience while testing the device and all your questions are answered.
Important! We understand the increased concern for your security and the desire to minimize the number of unnecessary contacts. Therefore, we take into account the needs of our customers:
- now that you have decided to try IQOS, you will be able to return it to us not in 7 days as before, but in 14 days;
- we will ship IQOS to you anywhere in Lithuania, to a specified location;
- we will provide you with IQOS for testing, in compliance with enhanced security requirements;
- we will explain remotely how to use the device;
- you will return the device to us in a safe, non-contact way at the end of the trial period;
- if you decide to buy IQOS after testing, you will be able to choose a brand new system of the desired colour and model.
How to safely return a borrowed device?
We've designed IQOS trial service so that you can return your device to your IQOS consultant in a secure, non-contact way after 14 days. And most importantly, no obligation to buy IQOS after the trial!
In the event of unforeseen plans or interruptions, you may extend the IQOS return term by several days. Just inform your IQOS consultant.
Try our newest device – IQOS 3 DUO. If you decide to purchase it after the trial, you can choose a completely new IQOS system of desired model and color. We’ll tell you all about the IQOS systems and their differences before you decide. Learn more about the newest IQOS 3 DUO here.