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Important information for IQOS consumers (updated 06/11)

We would like to reassure, that we are staying with you and continuing to provide all the needed services. IQOS shops are operating as usual, nevertheless we strongly recommend to stay at home and get the necessary goods or services remotely. Also, all the latest information, frequently asked questions, virtual IQOS diagnostic tool can be found on this official iqos.com website.

You can still buy IQOS systems, cleaning tools and accessories without leaving home – in our ecommerce. Delivery for all goods throughout the Lithuania – free of charge.

IMPORTANT INFORMATION ABOUT SERVICES WE PROVIDE

  • If your IQOS is malfunctioning, use the QURE virtual device diagnostic tool or simply contact IQOS Customer Care Service at toll-free number 8 800 200 90.
    • If you have IQOS 2.4 or IQOS 2.4 Plus device, contact IQOS Customer Care Service for replacement at the nearest IQOS store, „Circle K“, „Baltic Petroleum“, „Viada“ gas station, as well MAXIMA (XX, XXX, XXXX) stores or it will be delivered to you by a courier. More information on how to do this is here.
    • If you have IQOS 3, IQOS 3 MULTI or a limited edition IQOS device, the new device will be delivered to you by courier as soon as possible or you will be able to pick it up at the nearest IQOS store after contacting IQOS Customer Care Service.
    • If you have IQOS 3 DUO device, contact IQOS Customer Care Service for replacement at the nearest IQOS store, „Circle K“ gas station or it will be delivered to you by a courier.
  • IQOS systems and accessories, cleaning tools can be purchased at IQOS stores and iqos.com. Free delivery is granted for all goods in Lithuania.
  • You can also continue to buy IQOS at „Circle K“, „Baltic Petroleum“, „Viada“ or MAXIMA (XX, XXX, XXXX).
    • IQOS 2.4 Plus systems are sold at „Circle K“, „Viada“, „Baltic Petroleum“, MAXIMA (XX, XXX ir XXXX).
    • IQOS 3 DUO are sold only at „Circle K“.

    Read how to do it quickly and easily here.

  • If you want to try IQOS, you can borrow IQOS system at your nearest IQOS store or, as before, we will deliver it directly to your home completely free of charge.
    • If you decide to try IQOS, you will be able to return it to us in 14 days.
    • If needed, we will explain how to use the device remotely.
    • if you decide to buy IQOS after trial, you will be able to choose a new system in color and model of your choice.

    Learn more about the trial – here.

How IQOS shops are working after 6th of November?

If you still decided to visit IQOS store, you can find the updated working hours HERE.

In IQOS stores you can:
  • buy IQOS systems, accessories and cleaning tools;
  • replace a malfunctioning device;
  • borrow IQOS for 14 days free trial;
  • receive consultation on questions you may have;
  • charge your IQOS for free;
  • leave your IQOS system for a free cleaning;
  • use other free services.

Ensure safe visit to the stores

We are kindly asking all IQOS customers to ensure the safety of all of us by following a few measures while visiting the stores.

IQOS Lithuania, quarantine stores service, business hours

All the latest information is always available here in this news. You are welcome to visit regularly.

IQOS Customer Care Service will continue to serve you remotely. Contact in the most convenient way:
  • by clicking the LiveChat icon at the right-hand corner of this website;
  • by sending us a personal message on our Facebook page IQOS Lietuva or by email at info@iqos.lt;
  • by calling at the toll-free number 8 800 200 90.

IQOS Customer Service business hours:
I-V 8:00-22:00,
VI-VII: 9:00-20:00.

If you have any comments or suggestions, we will be happy to listen to them. Email us info@iqos.lt or call toll-free number 8 800 200 90.

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