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How to use all free IQOS services?

Accidental Damage
Coverage

Enjoy safety for a year from the device purchase by enrolling your system into IQOS CARE PLUS.

How to join

Rapid Replacement

IQOS is malfunctioning or was broken by accident? Choose the most convenient location – IQOS stores, gas stations “Baltic Petroleum”, “Viada” or “Circle K”, and have your device replaced on the same day.

How to replace

International Support

IQOS malfunctions while traveling? Register your device and get help in more than 50 countries in Lithuanian!

How to apply

Renewal Program

Do not miss an opportunity to renew your IQOS each year! Register your device and receive special renewal offers just for you.

How to receive an offer

IQOS Cleaning

If you maintain and clean your IQOS properly, you will get the best experience. Do not want to clean the system yourself? Visit IQOS stores and the consultant will do it for you. More about cleaning HERE.

IQOS help

IQOS consultants are always ready to answer all your questions and help solve problems via all customer support channels and at IQOS stores.

Customer Care Service

Working hours: I-V 8-22 VI-VII 9-20

IQOS.COM
LIVE CHAT
IQOS
LIETUVA
IQOS
LIETUVA
MESSENGER
8 800 20090
INFO@IQOS.LT

IQOS Stores

Choose the nearest IQOS store in 6 cities in Lithuania or visit temporary IQOS sales locations: you can find updated information about them HERE.

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This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.