Enjoy security throughout the year with IQOS insurance under the program IQOS CARE PLUS. Did you accidentally break your IQOS? We will replace it with a new one 1 time during the insurance period.
IQOS is malfunctioning or was broken by accident? Choose the most convenient location – IQOS stores, gas stations “Baltic Petroleum”, “Viada” or “Circle K”, and have your device replaced on the same day.
IQOS malfunctions while traveling? Register your device and get help in more than 50 countries in Lithuanian!
Do not miss an opportunity to renew your IQOS each year! Register your device and receive special renewal offers just for you.
If you maintain and clean your IQOS properly, you will get the best experience. Do not want to clean the system yourself? Visit IQOS stores and the consultant will do it for you. More about cleaning HERE.
IQOS consultants are always ready to answer all your questions and help solve problems via all customer support channels and at IQOS stores.
Customer Care Service
Working hours: I-V 8-22 VI-VII 9-20
Choose the nearest IQOS store in 6 cities in Lithuania or visit temporary IQOS sales locations: you can find updated information about them HERE.