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How to use all free IQOS services?

Accidental Damage

Feel safe for a year from the device purchase by enrolling your system into IQOS CARE PLUS.

How to join

Rapid Replacement

IQOS is malfunctioning or was broken by accident? Choose the most convenient location – IQOS stores, gas stations “Baltic Petroleum”, “Viada” or “Circle K”, and have your device replaced on the same day.

How to replace

International Support

IQOS malfunctions while traveling? Register your device and get help in more than 50 countries in Lithuanian.

How to apply

Exchange Program

Renew your IQOS and support responsible consumption. Register your device and receive special renewal offers just for you.

How to receive an offer

IQOS Cleaning

If you maintain and clean your IQOS properly, you will get the best experience. Do not want to clean the system yourself? Visit IQOS stores and the consultant will do it for you. More about cleaning HERE.

IQOS help

IQOS consultants are always ready to answer all your questions and help solve problems via all customer support channels and at IQOS stores.

Customer Care Service

Working hours: I-V 8-22 VI-VII 9-20

8 800 20090

IQOS Stores

Choose the nearest IQOS store in 6 cities in Lithuania or visit temporary IQOS sales locations: you can find updated information about them HERE.

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