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Free IQOS support services: how to use them?

Free IQOS support services, Heating technology, Alternative to smoking
If you have any questions or need assistance while using your IQOS, get to know free IQOS support services. If you want to start using them, register your IQOS system in the user account, “My devices” column.

Free IQOS support services, available to registered systems owners:
  • Rapid replacement service
  • Free delivery
  • IQOS coach
  • Free international assistance
If you wish to use free support services, but have not registered your IQOS yet, learn how to do it here.

IQOS replacement will not take long to ensure your smooth IQOS experience.
Contact IQOS Customer Support and learn how to have your device replaced in “Circle K”, “Baltic Petroleum”, “Viada“ gas stations, “Narvesen” shops or via a courier. More information here.
Visit the nearest IQOS shop.

Your IQOS will be delivered to your home or any desired location.
We will deliver your IQOS, purchased online, to the address that you have provided. You may also choose to collect it from “Circle K”, “Baltic Petroleum”, “Viada“ gas stations or “Narvesen” shops.

If help or useful tips needed while using your IQOS.
Send a private message to the official IQOS Lithuania Facebook page (not to the Group page).
Find the answers to frequently asked questions.

Need help with your IQOS while travelling? Contact dedicated helpline.
Helpline operates in countries where IQOS devices are sold. More information here.
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.