Exchange program

Important! Get to know the details of the Exchange program

• When purchasing IQOS with the Exchange program, you will get an Exchange program’s price for IQOS 3 DUO in exchange for the return and transfer of ownership rights of the current IQOS system to its importer UAB Philip Morris Lietuva.
• You can take advantage of this program if: (i) you are an adult IQOS user; (ii) you have an account on iqos.com and your device is registered there; (iii) your system has both parts – pocket charger and holder (IQOS 2.4, IQOS 2.4 Plus, IQOS 3, IQOS 3 DUO) or is IQOS 3 MULTI. You will have to return both parts of the same IQOS model or the whole IQOS 3 MULTI system when a new device is delivered to you or when you collect it in the store.
• If you have only one device of a two-part IQOS system (a pocket charger or a holder), unfortunately, you cannot take advantage of the Exchange program.
• You don’t have to return charging accessories or the original IQOS package. We recommend removing all additionally purchased IQOS accessories (caps, doors, sleeves, etc.).
• When ordering IQOS 3 DUO system with the Exchange program, you will get a completely new system – with a box and all accessories necessary to use the system (AC adapter, USB cable, cleaning sticks and brush).
• One Exchange program offer is valid for one IQOS 3 DUO system registered on personal IQOS account.
• Points of IQOS Club and other vouchers are not valid in the Exchange program.
• One can take advantage of the Exchange program 3 times per year.
• One can choose any color of the new IQOS 3 DUO, including limited edition systems.
• Important! Please note that the returned old device will become the property of the company organizing the exchange and will be handed over for recycling or disposal. If you decide to return the new device in accordance with the law , you will get back the price you actually paid, but it will not be possible to retrieve the old device.
• Possibility to enter the Exchange program depends on the stock of IQOS 3 DUO.
• If one participates in the Exchange program via digital channels, for example, iqos.com, and chooses courier delivery, one must return the old device to the company UAB Philip Morris Lietuva via courier at the moment of receiving the new IQOS 3 DUO system in the original packaging.
• If one participates in the Exchange program in IQOS stores, one must return the old device to IQOS staff after receiving the new IQOS 3 DUO system in the original packaging.
• The organizer of the Exchange program reserves the right to stop the Exchange program or change its terms and conditions at any moment without prior notice.