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We Care

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International Support

Care where you are

A gold IQOS DUO device on an orange copybook
Girl ready to leave with her handbag

When travelling with IQOS abroad

Traveling abroad with IQOS device? Our International Customer Care Service will be by your side in those countries that have official IQOS selling points.
If you face any issue with your IQOS, just call dedicated help line. We will investigate the problem, provide information about the replacement options, if needed.

Do not forget, that international support service can be used only, if IQOS system is registered in your account.

Girl checking her phone at a bar with a IQOS device on the table and the luggage next to her

How to get International Support?

Call the International Customer Care Service center: +800 2559 2559*.
Some mobile operators may have connection limitations. If this situation occurs, you can contact us by calling +41 21 547 88 88*.

Girl with a flight ticket, an IQOS device and a passport in her hand

Countries in which international support is provided

International support is available in the majority of abroad countries, but it can differ or not be supported according to the country you’re travelling to and you systems model (some countries do not distribute IQOS ILUMA yet). Countries that provide international support are: Albania, Andorra, Armenia, Aruba, Austria, Belarus, Bosnia & Herzegovina, Bulgaria,Canada, Canary Islands, Colombia, Costa Rica,Croatia,Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, France, Georgia, Germany, Greece, Guatemala, Hungary, Italy, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, La Réunion, Lebanon, Latvia, Lithuania, Malaysia, the Maldives, Mexico, Moldova, Monaco, Montenegro, the Netherlands, New Zealand, North Macedonia, Palestine, the Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, the United Arab Emirates, the United Kingdom, the U.S.

Blond woman checking her phone with a IQOS device on the table

Important to know

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service.


Need assistance?

We’re ready to help you I-V 8:00-20:00, VI-VII 9:00-19:00.