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Which IQOS can we help you with?

Getting started with your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger to check your battery level. If it’s low, plug your device into a power outlet using an IQOS AC adaptor and cable.

2. Press the button at the top of your Pocket Charger for four seconds to turn it on. Then check the status lights on your IQOS 3 DUO Holder to see its battery level. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean no power and it’s time to recharge the Holder.

3. Gently insert a product, without twisting, into your Holder. Then press and hold the holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.

4. When you feel another two vibrations, your IQOS time is nearly up. Slide open the Holder, remove the product, and slide the Holder shut. Then tap the Holder button to see its status. Remember that one light means you only have one use left, so you'll need to put the Holder back into the Pocket Charger after next time.

5. When your Holder is in the Pocket Charger, flashing lights mean it's charging. When both lights are on and stay on, your Holder is ready to take out.

Charging your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an IQOS AC adaptor and cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses.

2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your Holder's fully charged and ready for two uses. One light means you only have one use left. No lights means there’s no battery power and it’s time to recharge.

3. Slide open your Holder, remove the product, slide the Holder shut and insert the Holder into the Pocket Charger. If two small lights start flashing on the top of the Pocket Charger, your Holder is charging. When they stop flashing, your Holder is good and ready to use.

Cleaning your IQOS 3 DUO

1. Wait 30 seconds until IQOS 3 DUO holder has cooled down. Then remove the cap and tap out product residue.

2. Use the cleaning tool every day. Insert it into the holder and gently twist it 2-3 times before carefully removing.

3. Once per week, clean your device with cleaning sticks. Avoid touching the heating blade, and don’t forget to clean the inside of the cap.

A cleaner device means a better experience. It’s as simple as that.

Tips from us, to you
Man unpacking IQOS

Inserting product correctly every time

Nobody wants a damaged device, that’s a given. So when inserting product into your IQOS 3 DUO Holder, don't twist or force it in.

Man unpacking IQOS

Keeping on top of your battery power

Charging your IQOS 3 DUO Pocket Charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Man unpacking IQOS

Starting up your IQOS 3 DUO device

Press and hold the IQOS 3 DUO Pocket Charger button for four seconds, then release. The Pocket Charger and Holder status lights will start to turn on slowly.

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download the user guide

Need assistance?

We’re ready to help you I-V 8:00-22:00, VI-VII 9:00-20:00.