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Your first steps with IQOS 2.4

iqos device
iqos device

Getting started with your IQOS 2.4

1.Press the button on your IQOS 2.4 for one second until you see a light on your Pocket Charger. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.

2. Open the lid, insert the Holder into the Pocket Charger, and close. When the small light flashes, your device is charging.

3. Gently insert a product into the Holder, being careful not to twist.

4. Press and hold the Holder button till the Holder light will start to pulse slowly. When the light stops pulsing and stays sold, your Holder is ready to use.

5. If the light starts fading, it's almost time to remove the product. When the light turns off, remove the product and recharge your device before using it again.

Charging your IQOS 2.4

Charging your IQOS 2.4

1. Take out your product from the Holder.

2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.

3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.

4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.

Cleaning your IQOS 2.4

Cleaning your IQOS 2.4

1. Wait for your IQOS 2.4 to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better experience. It’s as simple as that.

Tips from us, to you
Man unpacking IQOS

Inserting your product correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your product into your IQOS 2.4, don't twist or force it in.

Man unpacking IQOS

Keeping on top of your battery power

Charging your IQOS 2.4 daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

Man unpacking IQOS

Starting up your IQOS 2.4 device

Press and hold the Holder button once, then release. Once the light stops flashing, it's ready to use.

iqos device on table

That’s not all. There’s more useful information in the User Guide.

The User Guide will let you delve deeper into how your device works and it can do.

Download the User Guide

Need assistance?

We’re ready to help you I-V 8:00-20:00, VI-VII 9:00-19:00.