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For more information about Philip Morris International or its products, visit pmi.com

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This website contains information about our smoke-free products, and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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Services at points of sale

IQOS service network is more than just IQOS stores. By partnering with different retail chains we can make sure that you can get needed services conveniently and easily.

IQOS service network is more than just IQOS stores. By partnering with different retail chains we can make sure that you can get needed services conveniently and easily.

iqos device smaller than your phone

Services at IQOS stores

Our consultants at official IQOS stores are ready to help with:

  • purchase IQOS systems and accessories
  • replace a malfunctioning or non-functioning device
  • use the Exchange Program’s offer
  • lend IQOS device for a trial
  • pick up e. shop orders
  • get professional IQOS cleaning (IQOS 3 DUO)
  • get professional IQOS charging
  • get answers to questions or tips on heating

Store locations and business hours can be found HERE.

Services at IQOS partners' chains

Our partners provide wide range of services at their points of sale*.

circlek logo viada logo narvesen logo vynoteka logo baltic petroleum logo
14 days IQOS ILUMA ONE trial on spot yes no no no no
possibility to pick up an IQOS ILUMA or lil SOLID Ez device ordered via iqos.com yes yes yes yes yes
possibility to purchase IQOS ILUMA and IQOS ILUMA ONE devices yes yes yes yes yes
possibility to purchase lil SOLID Ez device yes yes yes yes yes
possibility to exchange your old, registered device to get a new IQOS ILUMA device yes no no no no
malfunctioning IQOS device replacement yes yes no no no

*Excluding: Baltic Petroleum: Anykčščiai (A. Vienuolio St. 34A), Rokiškis (Respublikos St. 113B), Viada: Vievis (Kauno St. 55A)

Need assistance?

We’re ready to help you I-V 8:00-20:00, VI-VII 9:00-19:00.