Services at points of sale
IQOS service network is more than just IQOS stores. By partnering with different retail chains we can make sure that you can get needed services conveniently and easily.
Services at IQOS stores
Our consultants at official IQOS stores are ready to help with:
- purchase IQOS systems and accessories
- replace a malfunctioning or non-functioning device
- use the Exchange Program’s offer
- lend IQOS device for a trial
- pick up e. shop orders
- get professional IQOS cleaning (IQOS 3 DUO)
- get professional IQOS charging
- get answers to questions or tips on heating
Store locations and business hours can be found HERE.
Services at IQOS partners' chains
Our partners provide wide range of services at their points of sale*.
|14 days IQOS trial|
|possibility to pick up an IQOS ILUMA or lil SOLID Ez device ordered via iqos.com|
|possibility to purchase a new IQOS ILUMA device|
|possibility to purchase a new lil SOLID Ez device|
|possibility to exchange your old, registered device to get a new IQOS ILUMA device|
|malfunctioning IQOS device replacement|
*Excluding: Baltic Petroleum: Anykčščiai (A. Vienuolio St. 34A), Rokiškis (Respublikos St. 113B), Viada: Vievis (Kauno St. 55A)