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Services at points of sale

IQOS service network is more than just IQOS stores. By partnering with different retail chains we can make sure that you can get needed services conveniently and easily.

IQOS service network is more than just IQOS stores. By partnering with different retail chains we can make sure that you can get needed services conveniently and easily.

Hands holding an IQOS ILUMA i PRIME device in Garnet Red color above the bag.

Services at IQOS stores

Our consultants at official IQOS stores are ready to help with:

  • purchase IQOS systems and accessories
  • replace a malfunctioning or non-functioning device
  • use the Exchange Program’s offer
  • lend IQOS device for a trial
  • pick up e. shop orders
  • get professional IQOS cleaning (IQOS 3 DUO)

Store locations and business hours can be found HERE.

Services at IQOS partners' chains

Our partners provide wide range of services at their points of sale*.

Circle K logo Viada logo Narvesen logo Vynoteka logo Baltic Petroleum logo
14 days IQOS ILUMA ONE trial on spot Yes icon No icon No icon No icon No icon
possibility to pick up IQOS ILUMA i, IQOS ILUMA i ONE or lil SOLID Ez device ordered via iqos.com Yes icon Yes icon Yes icon Yes icon Yes icon
possibility to purchase IQOS ILUMA i and IQOS ILUMA i ONE Yes icon Yes icon Yes icon Yes icon Yes icon
possibility to purchase lil SOLID Ez device Yes icon Yes icon Yes icon Yes icon Yes icon
possibility to exchange your old, registered device to get a new IQOS ILUMA i device Yes icon No icon No icon No icon No icon

*Excluding: Baltic Petroleum: Anykčščiai (A. Vienuolio St. 34A), Rokiškis (Respublikos St. 113B), Viada: Vievis (Kauno St. 55A)

Need assistance?

We’re ready to help you I-V 8:00-20:00, VI-VII 9:00-19:00.