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FAQ

Heat Not Burn Technology

What kind of product is IQOS? IQOS is an alternative for adult smokers who would otherwise continue to smoke. It is not for people who have quit smoking or have never smoked. IQOS is our most advanced product that is based on heating technology. IQOS is not for minors. Please refer to Important Information section for details: https://lt.iqos.com/en/products/important
No. IQOS is not a smoking cessation device or intended as a device to quit smoking.
IQOS is a better alternative to smoking because it is based on heating technology. IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*.

Switching completely to IQOS is less harmful than continuing to smoke. Important information: IQOS is not risk free. It delivers nicotine which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.
No. IQOS is not risk free. Although IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*, there are still some harmful chemicals. This being said, IQOS is a better choice than smoking because, based on the scientific evidence we have to date, switching completely to IQOS is less harmful than continuing to smoke.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.
For any assistance, please, contact our Customer Care:
• Ask for assistance at the nearest IQOS Store
• By phone: 8 800 200 90 (I–V 8:00-22:00, VI-VII 9:00-20:00)
• By email: info@iqos.lt
• Facebook: IQOS Lietuva
In the event IQOS is not expressly regulated, consumers should respect the rules and exercise common sense with respect to where and around whom they use the product.
A decision concerning the use in indoor public places will need to be made by the personnel.

On a plane: consumers should ask permission from airline staff. Most airlines currently do not allow smoking or usage of alternative tobacco products on their aircrafts.
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This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.