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IQOS diagnostic tool

Find solution for IQOS malfunction with QURE

Select your device model and get steps for the solution

Which part of your device isn’t working?

Alternatively, you can find the most frequent malfunctions and solutions to them yourself.
Choose your device below.

Alternatively, you can find the most frequent malfunctions and solutions to them yourself.

Choose your device below.

Frequently Asked Questions

More for your smooth experiences

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IQOS Customer Care Service is here to help you:
Monday - Friday 08:00 - 22:00
Saturday - Sunday 09:00 - 20:00
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