FORGOT PASSWORD?

Continue with login
OR

IQOS diagnostic tool

Find a solution for your malfunctioning device in just a few clicks

Select your IQOS model and get steps for the solution

Which part of your device isn’t working?

Find tips for the most frequent questions about malfunctions below.
Choose your device below.

Find tips for the most frequent questions about malfunctions below

Choose your device below.

Frequently Asked Questions

More for your smooth experiences

Have a question?

IQOS Customer Care Service is here to help you:
Monday - Friday 08:00 - 22:00
Saturday - Sunday 09:00 - 20:00
Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.