IQOS diagnostic tool
Find solution for IQOS malfunction with QURE
Select your device model and get steps for the solution
Which part of your device isn’t working?
Alternatively, you can find the most frequent malfunctions and solutions to them yourself.
Choose your device below.
Alternatively, you can find the most frequent malfunctions and solutions to them yourself.
Choose your device below.
Frequently Asked Questions
More for your smooth experiences
Have a question?
IQOS Customer Care Service is here to help you:
Monday - Friday
08:00 - 22:00
Saturday - Sunday
09:00 - 20:00