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IQOS diagnostic tool

Find a solution for your malfunctioning device in just a few clicks

Select your IQOS model and get steps for the solution

Which part of your device isn’t working?

Find tips for the most frequent questions about malfunctions below.
Choose your device below.

Find tips for the most frequent questions about malfunctions below

Choose your device below.

Frequently Asked Questions

More for your smooth experiences

Have a question?

IQOS Customer Care Service is here to help you:
Monday - Friday 08:00 - 22:00
Saturday - Sunday 09:00 - 20:00
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