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Troubleshooting IQOS 3 MULTI Device

If you are experiencing an issue with your IQOS 3 MULTI device, the first step is to check if it has been charged.

How to check if your IQOS 3 MULTI device is charged:

Press the button on your IQOS 3 Multi device, the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on, once you press the button again.

If you do not see any lights, charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge your IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged, the battery status lights will turn OFF.

* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.

Resetting IQOS 3 MULTI Device

If your IQOS 3 MULTI is charged, but still not working, the next step is to reset the IQOS 3 MULTI device.

Press and hold the button on your IQOS device for approximately 10 seconds. After the lights fade, continue holding the button for 2 more seconds. When you release the button you will see all the lights briefly blink white.

Cleaning your IQOS 3 Multi device can solve a number of problems you might be experiencing

Changed or unpleasant odour, irregular heating cycle, IQOS device's cap is hard to put on and take off? These issues can likely be resolved by using the IQOS cleaning tool and cleaning sticks.

Cleaning your IQOS 3 Multi regularly and with the right tools can solve some of the issues you may be experiencing with your IQOS 3 Multi.

HOW TO CLEAN

Is your IQOS 3 MULTI device not starting?

If your IQOS 3 MULTI device is not starting, sometimes residual tobacco can prevent it from starting. Simply remove the cap and clean the flat surface next to the heating chamber as well as the inside of the cap using an IQOS cleaning stick.

IQOS 3 MULTI temperature issues

Does your IQOS 3 MULTI device have a blinking red light or a white light blinking twice?

This could be because your IQOS 3 MULTI device is too cold or too hot. IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the ambient temperature is low, try warming the device in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.

Does your IQOS 3 MULTI have a broken blade or other physical damage?

Check to see if your IQOS 3 MULTI has a broken blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care Service and we will support you with this issue.

Sometimes the cleaning of IQOS 3 MULTI can damage the blade inside your IQOS. Be careful not to exert force onto the blade when cleaning your IQOS 3 MULTI. Also, ensure you never twist your heated tobacco product while it's in the device. This movement can damage the heating blade.

CONTACT US

IQOS CARE PLUS gives you access to extensive support, services and offers to enhance your IQOS experience.

LEARN MORE

Learn more about IQOS 3 MULTI

Need support using your IQOS? How about some tips? Learn more on how to use, clean, and charge your IQOS 3 MULTI, and find quick tips here.

LEARN MORE

Frequently Asked Questions

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

Talk with one of our IQOS experts live.
We will respond in few minutes.
Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

Facebook

Visit IQOS Lietuva Facebook page
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Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

Email

Send us your query.
We will respond in a few minutes.
Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

Phone

Want to speak to one of IQOS support experts?
Call us at 8 800 200 90.
Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

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