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How to use your IQOS 2.4

A quick step-by-step guide:

Check if your IQOS 2.4 Pocket Charger is turned on by pressing the charger button for 1 second.
Lights are showing on your charger? You are ready to go. If not, turn on the IQOS 2.4 Pocket Charger by holding down the charger button for 4 seconds, or charge your IQOS with the IQOS official cable and AC Power Adaptor.

Open the hinge lid, insert the IQOS 2.4 Holder into the charger, and close the hinge lid. Wait for the small light to flash. This means your IQOS 2.4 PLUS Holder is charging.

Take the holder out of the charger and gently insert the heated tobacco product into the holder. Remember not to twist it.

Press and hold the holder button. The holder light will start pulsing and when the light stays solid, your holder is ready to use.

When the holder light fades out, usage has finished. Remove the used heated tobacco product, and recharge the holder.

How to Charge IQOS 2.4

Make sure your IQOS 2.4 Holder and Pocket Charger are always ready when you need them.

You should charge your IQOS 2.4 Holder after every use. To start, first remove the used heated tobacco product.

Then put the holder in the charger, and close the hinge lid. When the light flashes, that means the IQOS 2.4 Holder is charging.

Wait a few minutes and the small light should stop flashing. That means your IQOS 2.4 Holder is ready.

IQOS 2.4 Pocket Charger should be charged with the original IQOS official cable and AC Power Adaptor every 20 heating cycles.

How to Clean IQOS 2.4

Keeping your IQOS clean is important, especially if you want to get the optimal usage.

To start the cleaning process, leave your IQOS 2.4 Holder to cool.

Take the cap off your IQOS 2.4 Holder and tap the holder to free any loose tobacco stuck inside.

Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

From time to time, you should also use the IQOS cleaning stick to clean your IQOS 2.4 Holder (use it gently).

Lastly, don’t forget to clean inside the IQOS 2.4 cap.

Man Holding IQOS 3 White

Inserting heated tobacco product

Make sure you don't twist the heated tobacco product while inserting it into your IQOS 2.4 Holder, this twisting motion can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS

Remember to keep your IQOS 2.4 battery charged daily for continuous usage. Your IQOS 2.4 will charge faster, if you plug it to a wall power outlet.

IQOS Qoach Headset

Using your IQOS

You only need to press the IQOS 2.4 button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready. Pressing the button again may turn it off.

Experiencing any issues with your IQOS 2.4?

Find a solution for IQOS 2.4 Issues.
We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

Discover solutions

Frequently Asked Questions

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