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IQOS Services and Support


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IQOS Diagnostics

Use virtual diagnostics tool to find solution to IQOS malfunction, order device replacement 24/7, if needed.

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Free Delivery

We will deliver all orders for free and safely anywhere in Lithuania.

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IQOS Cleaning and Charging

We can take care of your device professionally. Visit any IQOS store to get your device cleaned and charged for free.

Recycling

We care for the environment. That is why we commit to recycle returned and non-functioning devices responsibly.

Have questions?
Find answers in our FAQ

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Need assistance?

We’re ready to help you I-V 8:00-22:00, VI-VII 9:00-20:00.

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This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.