IQOS Services and Support

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Start to use guidance

How-to videos, step-by-step guidance and tips to help you use and understand all opportunities of your IQOS.

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IQOS Diagnostics

Use virtual diagnostics tool to find solution to IQOS malfunction, order device replacement 24/7, if needed.

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IQOS Warranty or Accidental Damage Coverage

Learn more about Accidental Damage Coverage and IQOS Warranty.

Device SPA

Services to extend device life.
Easy. Fast. Free of charge.

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IQOS Replacement Options

Discover how and where you can replace a malfunctioning IQOS.

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Services at points of sale

Learn about the network of points of sales for IQOS products and services.

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International Support

Get to know about IQOS support when traveling abroad.

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Solutions to common issues

Find the solutions to most common IQOS malfunctions that can be easily solved.

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Free Delivery

We will deliver all orders for free and safely anywhere in Lithuania.

Person with a IQOS holder and a mobile in his hands in the dark

IQOS Cleaning and Charging

We can take care of your device professionally. Visit any IQOS store to get your device cleaned and charged for free.

Recycling

We care for the environment. That is why we commit to recycle returned and non-functioning devices responsibly.

Have questions?
Find answers in our FAQ

Need assistance?

We’re ready to help you I-V 8:00-22:00, VI-VII 9:00-20:00.

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Visit our page and chat to an IQOS
expert
Phone

Give us a call on 8 800 20090
Email

Send us a question via email info@iqos.lt
IQOS stores

Find the nearest IQOS store

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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.