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Free services

IQOS Cleaning & Charging

Free of charge system’s cleaning and charging in all IQOS stores.

Regularly and properly cleaned IQOS ensures the best experiences. Need advice on how to do it or don’t want to do it yourself? Visit any IQOS store and the consultants will clean and charge your system free of charge.



Accidentally broken IQOS will be replaced with IQOS CARE PLUS.

Feel safe with IQOS CARE PLUS. Did you accidentally break your IQOS? It will be replaced with a new one 1 time during one year period after purchasing date.

1. Register your IQOS device.

2. Enroll in IQOS CARE PLUS.

Warranty and IQOS CARE services

Warranty and free services for all IQOS users.

Rapid Replacement

If IQOS is malfunctioning, the device will be replaced in one day under the Device Warranty conditions.


IQOS Diagnostic Tool

Solve IQOS problem yourself, and, if needed – order device replacement online.


International Assistance

Get help and information about replacement options in more than 50 countries in Lithuanian!


Manufacturer's Warranty

If device’s failure occurs due to a manufacturing defect, it will be replaced with a new one for free.

View Terms and Conditions

Have a question?

IQOS Customer Care Service is here to help you:
Monday - Friday 08:00 - 22:00
Saturday - Sunday 09:00 - 20:00
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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.