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Travelling with IQOS

On the road in Lithuania

Everything you might need

Partners of IQOS – gas stations and retail chains, where IQOS, its accessories and related products are available, and services can be used, if needed.

CIRCLE K

At the gas stations you can:

  • replace a non-functioning IQOS 3 DUO or IQOS 2.4 Plus device after using Device Diagnostic Tool online or contacting IQOS Customer Care Service;
  • purchase IQOS 3 DUO and IQOS 2.4 Plus systems or pick up e. shop order;
  • purchase IQOS cleaning tools and most popular accessories.

VIADA

At the gas stations you can:

  • replace a non-functioning IQOS 3 DUO or IQOS 2.4 Plus device after using Device Diagnostic Tool online or contacting IQOS Customer Care Service;
  • purchase IQOS 3 DUO and IQOS 2.4 Plus systems or pick up e. shop order;
  • purchase IQOS cleaning tools and most popular accessories.

BALTIC PETROLEUM

At the gas stations you can:

  • replace a non-functioning IQOS 2.4 Plus device after using Device Diagnostic Tool online or contacting IQOS Customer Care Service;
  • purchase IQOS 2.4 Plus systems or pick up e. shop order;
  • find a selection of IQOS related products and IQOS cleaning tools.

MAXIMA (XX, XXX, XXXX)

At points of sale you can:

  • replace a non-functioning IQOS 2.4 Plus device after using Device Diagnostic Tool online or contacting IQOS Customer Care Service;
  • purchase IQOS 2.4 Plus systems or pick up e. shop order;
  • find a selection of IQOS related products.

RIMI

You can find a selection of IQOS related products at points of sale.

IKI

You can find a selection of IQOS related products at points of sale.

IQOS in Lithuanian airports

Special spaces for IQOS users

Here you will find locations at Lithuanian airports where you can use IQOS, get services and find IQOS-related products.

Note that due to the global COVID-19 pandemic situation, the usage of the areas and services can be limited.

Vilnius Airport

  • A special area for IQOS users at the Schengen flight area. Here you can charge and use IQOS devices and find a selection of IQOS accessories.
  • IQOS related products can be bought in Narvesen store, before security check.

Larger packages of IQOS related products at Duty Free stores can only be purchased by non-Schengen travelers.

Kaunas Airport

IQOS related products can be found in Narvesen stores.

Larger packages of IQOS related products at Duty Free stores can only be purchased by non-Schengen travelers.

Airports across the world

Special spaces for IQOS users

Spaces at international airports, where you can use IQOS and find a selection of IQOS-related services.

Note that due to the global COVID-19 pandemic situation, the usage of the areas and services can be limited.

Japan

Osaka

  • Kasai International Airport, Terminal 1, IQOS Central Lounge
  • Kasai International Airport, Terminal 1, IQOS North Lounge

Poland

Warsaw

  • Warsaw Chopin Airport

Krakow

  • John Paul II International Airport

Portugal

Lisbon

  • IQOS Lounge Lisbon Airport (Airport Humberto Delgado), Terminal 1

Romania

Otopeni

  • Henri Coanda International Airport, International Departures

Cluj Napoca

  • Avram Iancu Cluj International Airport

Russia

Moscow

  • International Airport Vnukovo
  • International Airport Sheremetyevo, Terminal B
  • International Airport Sheremetyevo, Terminal D

St.Petersburg

  • International Airport Pulkovo

Switzerland

Zurich

  • Zurich Airport, Main terminal, Departures level 2

UK

London

  • Heathrow Airport, Terminal 5

IQOS in other countries

Official selling points

Countries, where you can find official IQOS stores. Free services and International Assistance can be provided there.

Depending on the market, assortment and prices of IQOS related products can vary.

AMERICA

  • Canada
  • Colombia
  • Curaçao
  • Dominican Republic
  • Guatemala
  • Mexico
  • United States

AFRICA

  • La Réunion
  • South Africa

EUROPE

  • Andorra
  • Albania
  • Austria
  • Belarus
  • Bosnia and Herzegovina
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Monaco
  • Netherlands
  • North Macedonia
  • Montenegro
  • Poland
  • Portugal
  • Romania
  • Slovak Republic
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

MIDDLE EAST

  • Armenia
  • Israel
  • Kazakhstan
  • Lebanon
  • Moldova
  • Palestine
  • Russia
  • Saudi Arabia
  • Serbia
  • Ukraine
  • United Arab Emirates

ASIA – PASIFIC

  • Japan
  • Korea
  • Malaysia
  • New Zealand

International Assistance

In countries with official IQOS selling points

Free International Assistance is provided for all IQOS users with registered devices in all countries where IQOS is officially sold.

Numbers of International Assistance:
+800 2559 2559
arba
+41 21 547 8888.

If help is needed, an IQOS malfunction and possible solutions will be identified during the call. Information will be provided on how and where a non-functioning device can be replaced.

More about conditions and restrictions – HERE.

Important information

Restrictions of IQOS usage in other countries

Control of tobacco and its alternatives varies in each country. The list of countries where the sale and use of IQOS and other alternative tobacco products are restricted is changing, the definitions of restrictions are different. For specific importation, use and acquisition conditions and other related restrictions, we recommend contacting the official embassies or consulates of specific countries in Lithuania.

More about restrictions in EU countries – HERE.

Have a question?

IQOS Customer Care Service is here to help you:
Monday - Friday 08:00 - 22:00
Saturday - Sunday 09:00 - 20:00
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