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Frequently Asked Questions

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We are here to help you across multiple channels

Live Chat

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Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

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VI-VII 10:00-18:00

Email

Send us your query.
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Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

Phone

Want to speak to one of IQOS support experts?
Call us at 8 800 200 90.
Working hours: I-V 9:00-21:00,
VI-VII 10:00-18:00

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