All IQOS CARE services are free of charge.
Available for all IQOS owners with device registration.
Get Accidental Damage Coverage by joining IQOS CARE PLUS program.
IQOS Accidental Damage Coverage
Enjoy security throughout the year with IQOS CARE PLUS. If you accidentally break your IQOS, it will be replaced with a new one 1 time during one year period after purchasing date.
How to get IQOS CARE PLUS
1. Make sure you have personal account
2. Register your IQOS device
3. Assign the device to IQOS CARE PLUS program
Other IQOS CARE services
Rapid Replacement Your IQOS is malfunctioning? Choose the most convenient location – our stores or IQOS partner’s selling points throughout Lithuania – and have your device replaced in one day under the Device Warranty. Learn More
IQOS Diagnostic Tool Solve IQOS problem yourself easily! Answer a few questions and get solution at any time of the day. If needed, order a device replacement online with pick-up at your convenient location or home delivery choices. Learn More
International Assistance IQOS malfunctions while traveling? Register your device, get help and information about replacement options in more than 50 countries in Lithuanian! Learn More
IQOS Cleaning & Charging Regularly and properly cleaned IQOS ensures the best experiences. Need advice on how to do it or don’t want to do it yourself? Visit any IQOS store and the consultants will do if for you, free of charge. Or stop-by to charge your device for free as well. Learn More
IQOS Consultant Our consultants are always ready to help, answer your questions and give helpful advices. Visit the nearest IQOS store or contact Customer Care Service. Learn More
IQOS Warranty For all IQOS devices, bought at official IQOS retailer’s point of sales Manufacturer’s Warranty (view Terms and Conditions here) and 2-year legal guarantee of the EU is applied. So, If your device’s failure occurs due to a manufacturing defect, it will be replaced with a new one for free. Learn More