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IQOS Care Plus

IQOS CARE PLUS is a free IQOS insurance and other services for IQOS owners. Helpful tips from IQOS consultant, rapid replacement and IQOS International assistance in case your IQOS is damaged when travelling. One year with IQOS already? Check special offers from IQOS Renewal Program.

Want to take advantage of these benefits right now? Join IQOS CARE PLUS*!

*Terms and conditions apply

Accidental damage coverage

Accidental damage coverage provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement of your device.
When facing any issues just contact us in the most convenient way for you.

IMPORTANT! In order for your device to be covered by Accidental damage coverage, you must register it and enroll IQOS CARE PLUS program. Learn how to do it here.

We also recommend reading the Terms and Conditions of IQOS CARE PLUS Program.

IQOS Consultant

Need help using your IQOS? How about some tips and tricks? Just ask IQOS consultant – they’re always ready to help for free!

Contact an IQOS consultant when it is convenient for you in the hours of I-V 9:00-21:00, VI-VII 10:00-18:00 in one of the following ways:

  • by clicking the LiveChat icon at the right-hand corner of this website;
  • by sending a personal message on Facebook or by email;
  • by contacting us at our toll-free number 8 800 200 90;
  • by visiting an IQOS store

Rapid Replacement

Has your IQOS malfunctioned? Don't worry: most IQOS owners get their device replaced the same day!

Choose from almost 80 locations where we can replace your IQOS with a new one. Learn how you can do it here.

IQOS International Assistance

IQOS International Assistance is available in over 50 countries – wherever IQOS devices are sold. If your IQOS device malfunctions while traveling, we will fix the problem during the call or agree on how to replace your device. So please, do not hesitate to ask for advice and information if necessary.

No matter where you are, you will be connected to Lithuanian-speaking IQOS consultant: +800 2559 2559 (or +41 21 547 88 88*).

IMPORTANT! To use IQOS International Assistance, you must register your device. Learn how to do it and in which countries this service is available here.

* Certain fees may apply. Contact your network operator for more information.

IQOS Renewal Program

Have you been using IQOS for quite some time already? Get special IQOS Renewal Program offers that include the option to buy the latest IQOS device with a discount or upgrade your current model to a new one as well as buy a second holder*. Learn more about IQOS Renewal Program here.

* Offers time is limited, they are subject to change and might vary. We will notify those IQOS owners for whom these offers are valid.

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