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IQOS tobacco heating, how to get help

From now on, IQOS Customer Care Service is working on weekends as well

Do you have questions regarding the usage and operation of the innovative tobacco heating system IQOS? Are you interested in working hours of IQOS stores? Do you need help with difficulties you encountered? From now on IQOS Customer Care Service is ready to provide you with help not only on working days but also on weekends.

Working hours of IQOS Customer Care Service

IQOS consultants are ready to answer all your inquiries:

  • Monday–Friday 9.00–21.00,
  • Saturday–Sunday 10.00-18.00.

Contact information of IQOS Customer Care Service

In case of any questions or need for help, you can contact IQOS consultants via these channels:

  • press the LiveChat pictogram in the right corner of this website and chat with IQOS consultant;
  • send us a personal message on Facebook (IQOS Lietuva) or by email info@iqos.lt;
  • visit the nearest IQOS store;
  • Call IQOS Customer Care Service by toll-free phone 8 800 200 90.

Travelling with IQOS in Lithuania and abroad

If you are planning to travel in Lithuania or to take vacation abroad, check out the special section On the Road with IQOS on mano.iqos.lt and find the answers to most frequent questions, get the list of contacts and information manual for travellers.

Furthermore, before the flight, after safety verification, you are welcomed to visit the the IQOS space in Vilnius Airport. It is situated beside the gate A14 in the zone of flights within Schengen area. There you can use and charge your IQOS and other devices and also purchase colourful IQOS accessories.

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Lithuania.
Are you a smoker over 18 years old?

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com