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Free IQOS support services: how to use them?

Free IQOS support services, Heating technology, Alternative to smoking
If you have any questions or need assistance while using your IQOS, the innovative heating technology, get to know free IQOS support services. If you want to start using them, register your IQOS system in the user account, “My devices” column.

Free IQOS support services, available to registered systems owners:
  • Rapid replacement service
  • Free delivery
  • IQOS coach
  • Free international assistance
If you wish to use free support services, but have not registered your IQOS yet, learn how to do it here.
RAPID REPLACEMENT SERVICE

IQOS replacement will not take long to ensure your smooth IQOS experience.
Contact IQOS Customer Support and learn how to have your device replaced in any “Circle K” gas station or via a courier. More information here.
Visit the nearest IQOS shop.
FREE DELIVERY

Your IQOS will be delivered to your home or any desired location.
We will deliver your IQOS, purchased online, to the address that you have provided. You may also choose to collect it from any “Circle K” gas station.
IQOS CONSULTANT

If help or useful tips needed while using your IQOS.
Send a private message to the official IQOS Lithuania Facebook page (not to the Group page).
Find the answers to frequently asked questions.
FREE INTERNATIONAL ASSISTANCE

Need help with your IQOS while travelling? Contact dedicated helpline.
Helpline operates in countries where IQOS devices are sold. More information here.
This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Lithuania.
Are you a smoker over 18 years old?

This site contains information on a product, which is for adults only. The website is reserved for smokers over 18 years old.

For more information about Philip Morris International or its products, visit pmi.com