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FAQ

I am not sure if IQOS is for me. Can I try IQOS before I buy it?

Yes, we suggest you trying IQOS for up to 14 days before you buy it. All you have to do is fill out the form here: https://kontaktai.iqos.lt/EN/

Important! We understand the increased concerns about safety and desire to minimize unnecessary contacts. Therefore, we take into account the needs of our customers:
• if you decide to try IQOS now, you can return it to us in 14 days, not 7 days as before;
• we will deliver IQOS to you free of charge throughout Lithuania;
• we will pass IQOS kit to you in compliance with security requirements;
• we will explain how to use the device remotely;
• you will return the device to us in a secure, non-contact manner at the end of the trial period;
• if you decide to buy your own IQOS after trial, you will be able to choose a new system (color and model of your choice).
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Lithuania who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.