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FAQ

IQOS Devices

Is IQOS safe as an electronic device?

IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE"" (European Conformity) symbols on the packaging.

What should I do if my IQOS device is not functioning?

If your IQOS device is not functioning, perform a reset. You can learn how to do it . here. If this solution does not help, we kindly invite you to access the information about when and how a damaged IQOS device can be replaced with a new one.

If you have any questions, please:
• contact the IQOS consultant by clicking the LiveChat icon at the right-hand corner of this website (working hours: I–V 9:00-21:00);
• send us a personal message on Facebook (IQOS Lietuva) or by email info@iqos.lt;
• visit the nearest IQOS store;
• contact the IQOS Customer Care Service at free number 8 800 200 90 (working hours: I–V 9:00-21:00).

What are the optimal IQOS storage conditions?

Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

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