IQOS is an alternative for adult smokers who would otherwise continue to smoke and want to continue using tobacco without many of the inconveniences, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is our most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release a nicotine containing vapour. IQOS is not for minors.Please refer to Important Information section for details: https://lt.iqos.com/en/products/important

No. IQOS is not a smoking cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.

IQOS is a better alternative to smoking because it heats tobacco instead of burning it. It provides tobacco taste without fire, ash or cigarette smoke, and less smell. IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*.

Switching completely to IQOS is less harmful than continuing to smoke. Important information: IQOS is not risk free. It delivers nicotine which is addictive. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.

No you should not. IQOS device has been designed to work exclusively with HEETS tobacco sticks, and vice versa. It is only by using both together that you can achieve full effect of the heated tobacco system that have been proven by PMI science. All our studies are based on the use of IQOS with HEETS tobacco sticks.

No. IQOS is not risk free. Although IQOS emits on average 95% lower levels of harmful chemicals compared to cigarettes*, there are still some harmful chemicals. Moreover, tobacco sticks contain nicotine, which is addictive. This being said, IQOS is a better choice than smoking because, based on the scientific evidence we have to date, switching completely to IQOS is less harmful than continuing to smoke. If you are concerned about the health effects of smoking, your best option is to quit tobacco and nicotine use altogether.

Source: * Compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk.

For any assistance, please, contact our Customer Care:
• Ask for assistance at the nearest IQOS Store
• By phone: 8 800 200 90 (I–V 9:00-21:00, VI-VII 10:00-18:00)
• By email: info@iqos.lt
• Facebook: IQOS Lietuva

IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE"" (European Conformity) symbols on the packaging.

If your IQOS device is not functioning, perform a reset. You can learn how to do it . here. If this solution does not help, we kindly invite you to access the information about when and how a damaged IQOS device can be replaced with a new one.

If you have any questions, please:
• contact the IQOS consultant by clicking the LiveChat icon at the right-hand corner of this website (working hours: I–V 9:00-21:00);
• send us a personal message on Facebook (IQOS Lietuva) or by email info@iqos.lt;
• visit the nearest IQOS store;
• contact the IQOS Customer Care Service at free number 8 800 200 90 (working hours: I–V 9:00-21:00).

Keep IQOS away from water, direct sunlight and/or heat. Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

You can easily check the charge level by following these simple steps:
1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adapter and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations:
- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device and try using it again.
Still no luck? Please contact Customer Care:
• By writing a personal message on Facebook IQOS Lietuva page,
• By calling 8 800 200 90,
• Via info@IQOS.lt

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. A red blinking light can occur on:
• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
• Holder status light: Holder malfunction -> Please, perform a reset of the device.
Still no luck? Please contact Customer Care:
• By writing a personal message on Facebook IQOS Lietuva page,
• By calling 8 800 200 90,
• Via info@IQOS.lt

IQOS 3 is designed to work in a wide range of temperatures, but the optimal use is between 10℃ and 50℃.

ProtectPlus™ System hosts a number of technological improvements:
- robust outer shell improves shock resistance of the device
- new side door opening tested to guarantee reliable performance
- new technology provides longer battery life
- heating chamber of your Holder has been redesigned for improved reliability

You can easily check the charge level by following these simple steps:
1. Press IQOS 3 Multi Button for 1 second
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing. The lights will fade in and out to confirm a reset.

IQOS 3 Multi vibrations are activated in the following situations:
- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.

Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again.

Still no luck? Please contact Customer Care:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

IQOS 3 Multi is designed to work in a wide range of temperatures, but the optimal use is between 0℃ and 50℃.

You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 90 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4 Plus device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4 Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4 Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Plus Pocket Charger is switched ON and has enough power
b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device

Still no luck? Please contact Customer Support:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

A. Holder light on the IQOS 2.4 Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.

B. The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

Please, perform a reset of your device and make sure it is in the optimal temperature range.

Still no luck? Please contact Customer Care:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

IQOS 2.4 Plus is designed to work in a wide range of temperatures, but the optimal use is between 10℃ and 40℃. 

Yes. You can swap your malfunctioning IQOS in IQOS stores and any Circle K.
Follow these steps:
- Call IQOS Customer Support 880020090;
- Describe your problem. You will receive an email with the code after the conversation;
- Show the email in the nearest Circle K and receive the new IQOS.

You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged

It takes approximately 90 minutes to fully charge the IQOS 2.4 Pocket Charger from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.

The IQOS device does not require a full charge to work. If the IQOS 2.4 Pocket Charger is fully charged you may use the holder for up to 20 times.

You can easily do a reset of your IQOS 2.4 device by simultaneously pressing for 3 seconds for Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction

To resolve the issue, you may try the following:
a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes).
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device

Still no luck? Please contact Customer Support:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device.

Still no luck? Please contact Customer Support:
• by phone: 8 800 200 90 (I-V 9:00-21:00)
• by email: info@iqos.lt
• on Facebook: IQOS Lietuva
• ask for assistance at the nearest IQOS store.

IQOS 2.4 is designed to work in a wide range of temperatures, but the optimal use is between 10℃ and 40℃.

Part of the heated tobacco product filter is made from a plant-based material – corn resin – which decomposes naturally. In the production of the filter, the corn mass is processed into thin sheets and then crimped into shape so that it gradually cools the inhaled vapors. Thus, the main role of this material is to cool down the aerosol and absorb potentially harmful chemicals.

For more information and a short video story, click here.

False. IQOS owners note that the color and texture of the filter change at the end of the heating cycle. This is a natural process. During use, corn resin molecules are first exposed to a warm aerosol. It passes through the filter, cools the vapor and removes the excess water.

The part of the filter discussed is made from a plant-based material – corn resin – which decomposes naturally. In the production of the filter, the corn mass is processed into thin sheets and then crimped into shape so that it gradually cools the inhaled vapors. Thus, the main role of this material is to cool down the aerosol and absorb potentially harmful chemicals.

For more information and a short video story, click here.

IQOS owners note that color and texture of the filter change at the end of the heating cycle. This is a natural process. During use, corn resin molecules are first exposed to a warm aerosol. It passes through the filter, cools the vapor and removes the excess water.

The part of the filter discussed is made from a plant-based material – corn mass – which decomposes naturally. In the production of the filter, the corn mass is processed into thin sheets and then crimped into shape so that it gradually cools the inhaled vapors. Thus, the main role of this material is to cool down the aerosol and absorb potentially harmful chemicals.

For more information and a short video story, click here.

If you experience difficulty inserting HEETS tobacco stick, check if the tobacco portion from a previous HEETS tobacco sticks is not stuck in the Cap. Then, using the Pin from the IQOS Cleaner, push the tobacco portion out.

Yes, you can try IQOS before buying. You can find more information here: https://kontaktai.iqos.lt/EN

You can find it in official IQOS stores in Vilnius, Kaunas, Klaipėda, Panevėžys, Šiauliai, Alytus, and online at www.IQOS.lt.

In case you ordered your IQOS through the e-commerce, the order will be delivered in two days. If your order was delayed, please contact our customer care center or visit the nearest IQOS store.

IQOS device or other high-quality products bought in IQOS shops or the e-shop can be returned within 14 days without stating any specific reason.

Terms for returning high-quality products

• IQOS device or any other products bought in IQOS shops or the e-shop that you wish to return must be in the original package, must not have been used and must have all their accessories (manual, charger, etc.) and gifts (if any) enclosed. An IQOS device or other high-quality products that you return must also be in the same condition in which they were received: clean, with their protective film still on, and not scratched or mechanically damaged in any other way due to the customer’s fault.

• The purchase documents (receipt and/or invoice) must be presented when returning any products.

• A high-quality product can be returned by mailing it via registered mail or a courier, or by bringing it to the closest IQOS shop.

• If you are returning a product to an IQOS shop, we will ask you to complete a request containing detailed information (receipt number, date, product, price, date of purchase). If you are returning a product to the shop in which you bought it, the amount you paid will be returned to you in cash. If you are returning it to another IQOS shop, the amount will be transferred to the bank account specified by you within 14 calendar days from confirmation that the product is in a proper state, i.e. that no damage is found, no parts have been replaced, the identification numbers of the purchased and returned product are the same, etc. This term also applies if you bought the product in IQOS shop or in a partner’s trade location.

• If you wish to return a product by registered mail or courier, first contact us at the e-mail address info@iqos.lt or by a toll-free IQOS Customer Care phone number 8 800 200 90 so that we can send you an electronic form detailing the request. Then you need to return the product and required documents (a completed request form containing detailed information and documents of purchase) at your own expense, following the instructions you receive at the specified address. In such case, the amount you paid will be transferred to the bank account specified by you. Pursuant to the procedure stipulated in laws, the transfer will be made within 14 calendar days from confirmation that the product is in a proper state, i.e. that no damage is found, no parts have been replaced, the identification numbers of the purchased and returned product are the same, etc.

You can find out more about the terms for returning high-quality products in the Purchasing terms and conditions of this website.

You can get more information by sending a personal message to us on Facebook or at the e-mail address info@iqos.lt, or by calling toll-free IQOS Customer Care phone number 8 800 200 90, or visiting the nearest IQOS shop.

If you have any other questions – e.g. in relation to IQOS warranty and its terms or other services provided by us – we kindly ask you to contact us as specified above

If you are not sure if IQOS is for you, you can try it before you buy it. You can find more information here.

Call customer care center or visit the nearest IQOS store. Contact IQOS customer care center for free:
• By writing a personal message on facebook IQOS lietuva page,
• By calling 8 800 200 90 (I–V 9:00-21:00, VI-VII 10:00-18:00),
• Via info@IQOS.lt

IQOS Club is a closed community for IQOS owners, where members share their IQOS Club codes with adult smoking friends and get points which can be used for special IQOS gifts. To learn more, click on IQOS Club.

First, register your device on iqos.com. Then select the IQOS Club from the menu bar. You will learn how the club works and what benefits you can get from being a member.

You can find your code in IQOS Club section after the device registration. Click it and your will find two options – to share your code with adult smoking friend via e-mail or to save and copy it for later usage. Keep in mind that sharing member code on social media or other public communication channels is strictly forbidden.

Contact us:
• by writing a personal message on Facebook IQOS Lietuva page or email us at info@iqos.lt;
• by calling 8 800 200 90 (toll-free number) (I–V 9:00-21:00, VI-VII 10:00-18:00);
• by visiting nearest IQOS store.

From your android phone, go to google play and search for the ‘IQOS connect’ app. Download and install it.

We use energy efficient Bluetooth 4.0 technology, the impact on battery is immaterial.

If you enable device notifications for the paired device, you will receive alerts relevant for that device (such as warnings or errors). This can be switched off anytime.

After downloading the app select your IQOS device and follow the instructions on the screen. The IQOS indicates that it entered a secure pairing mode by flashing the led next to the button in regular intervals. An irregular flashing pattern means that the device has failed to enter the secure pairing mode and pairing will not happen. Please leave your pocket charger closed for at least 1 minute and retry.

The app has detected a device that you paired directly inside the Bluetooth settings or during a previous installation of the app. Enter the device detail, choose "use IQOS with this app" and complete the regular pairing process.

IQOS can lose Bluetooth connection to the phone for example when it is out of range, turned off or when the Bluetooth on the phone is turned off. IQOS will not reconnect automatically. It will let the app connect to it again after extraction or insertion of the holder.

Yes. You can pair all your 2.4 Plus, IQOS 3.0, or IQOS 3.0 Multi devices to the app.

Please check the error log for further instructions. If the error message suggests resetting your IQOS, please do it using the "reset" button on the device detail screen. If the error message suggests contacting the client service, please do so as your device might be experiencing an irreversible hardware issue.

The permission to use the location service is required to connect to a Bluetooth peripheral. The app only reads the user location when it is required for the local store finder.

The app works in background to reconnect to your device whenever possible, collect data, check the device status and notify you about possible issues.

You need internet to:
- Initialize the application with settings for your country after you select it
- Send us your feedback After that internet connection is not required.

There is no iOS version of the app as of now.